PMI PMP Based on Real Exam Environment

The correct approach is for the project manager to directly address the issue with the team member using empathetic communication and coaching. This aligns with the servant leadership principle common in Agile frameworks, where the project manager facilitates team well-being and engagement through open dialogue.

According to PMBOK® Guide – Seventh Edition, under " Leadership Skills and Team Performance, " the project manager should use emotional intelligence to understand and respond to team dynamics effectively. Option C reflects that behavior.

Options A and D involve external interventions without first understanding the individual. Option B delays the feedback loop and abdicates the project manager’s responsibility.

The best way to improve deliverable quality is to embed continuous feedback and inspection throughout the process, rather than relying solely on late-phase inspections. By breaking the project into iterations (an Agile principle), the team can apply automated testing early and often, while also using retrospectives (quality improvement sessions) to continuously improve.

According to the Agile Practice Guide (Chapters 3 and 5), Agile frameworks encourage frequent quality checks, test automation, and continuous integration to reduce defect rates. This approach aligns with “Build Quality In,” a principle emphasized in both the PMBOK® Guide (Seventh Edition) and lean/agile practices.

Option A addresses training but lacks ongoing quality integration.

Option B is reactive and too late in the process.

Option C is better than B, but quality auditing alone is not sufficient.