New Release PMP Project-Management-Professional Questions

According to the PMBOK Guide, 7th edition, a root cause analysis is a technique used to identify the underlying factors or causes of a problem or issue. It helps to prevent recurrence of the same or similar problems in the future. A quality breach is a deviation from the quality standards or requirements agreed upon with the customer. It can result in customer dissatisfaction, rework, delays, or defects. Therefore, the project manager should run a root cause analysis to find out why the product has discrepancies with the customer’s request and take corrective actions to prevent further quality issues. The project manager should also update the quality management plan to reflect any changes in the quality processes, tools, metrics, or responsibilities. This will help to ensure that the project delivers a product that meets the customer’s expectations and requirements. References:

PMBOK Guide, 7th edition, page 237, section 8.2.3.1, Root Cause Analysis

PMBOK Guide, 7th edition, page 238, section 8.2.3.2, Quality Management Plan Updates

According to the PMBOK Guide, the project manager is responsible for developing the project schedule and estimating the activity durations. One of the tools and techniques for estimating activity durations is decomposition, which involves subdividing the project work packages into smaller, more manageable components called activities. By breaking down the project into smaller tasks, the project manager can better understand the scope, complexity, and dependencies of the work, and apply more accurate and reliable estimation methods. This will also help the project manager to identify and manage the risks and uncertainties associated with the project schedule. Therefore, the project manager should break down the project into smaller tasks and estimate the durations of the activities as the next step. References: PMBOK Guide, 6th edition, pages 191-192, 201-202.

According to the Professional in Business Analysis (PMI-PBA)® Examination Content Outline, one of the tasks of a business analyst is to “manage stakeholder collaboration to achieve project objectives” (Task 4.1). This includes “facilitating conflict resolution” and “addressing issues that may impact stakeholder relationships” (Task 4.1.3 and 4.1.4). Therefore, the project manager should explain the impact of the scenario to the project team member and help them understand how their behavior is affecting the project and the client relationship. This is also consistent with the PMI Code of Ethics and Professional Conduct, which states that project managers should “respect the property rights of others” and “act in a manner that is in the best interests of society and the environment” (Section 4.3.1 and 4.3.2). References:

Professional in Business Analysis (PMI-PBA)® Examination Content Outline, PMI, 2018, pp. 23-24.

PMI Code of Ethics and Professional Conduct, PMI, 2006, pp. 5-6.

 According to the Professional in Business Analysis (PMI-PBA)® Handbook, one of the key competencies for business analysts is communication, which includes the ability to use appropriate communication styles, methods, and techniques for different situations and audiences. Assertive communication is one of the communication styles that business analysts should master, as it allows them to express their opinions, needs, and feelings in a respectful and confident manner. Assertive communication can help business analysts to avoid conflicts, build trust, and influence stakeholders. Therefore, if the product owner is lacking communication skills, the project manager should suggest that they attend a training session about assertive communication, as this can help them improve their performance and collaboration with the project team and other stakeholders. References:

[6]: Professional in Business Analysis (PMI-PBA)® Handbook, page 10

[7]: Business Analysis for Practitioners: A Practice Guide, page 29

[8]: Effective Communication Skills for Business Analysts, page 5