PDF PMP Study Guide

When a project team is not performing at acceptable levels, it’s crucial to ensure that the team has a full understanding of the project scope12. The project scope outlines the project’s objectives, deliverables, and what needs to be done to achieve those deliverables1. If the team members do not fully understand the scope, they may not know exactly what is expected of them, leading to underperformance3. Therefore, the project manager should clarify the project scope and ensure that all team members understand it12. This can help align the team’s efforts with the project’s goals and improve their performance12. References: Harvard Business Review | What to Do If Your Team Is Underperforming, AIHR | 12 Actionable Tips for Managing Underperforming Employees, Software Suggest | How to Handle Poor Performance of a Project Management Team, Kissflow | 10 Dynamic Strategies of Managing a Project Team, PMI | Resolving conflicts in project management

Agile project management emphasizes the delivery of value to the client in small, incremental stages rather than waiting until the end of the project. This approach allows for more flexibility and adaptability, as changes can be made more easily in response to feedback from the client or changes in the project environment. Therefore, the new project manager should meet with the team to review the backlog and create small iterations that can deliver incremental value to the client. References: Project Management Institute. (2021). A Guide to the Project Management Body of Knowledge (PMBOK® Guide)–Seventh Edition. Project Management Institute.

 In the context of a global program with distributed teams, videoconferencing is often the most effective way for project teams to interact in their meetings. Videoconferencing allows for real-time communication, visual cues, and can facilitate better understanding and collaboration among team members. While phone conversations, encrypted emails, and chat conversations can also be used, they may not provide the same level of interaction and engagement as videoconferencing. It’s important to note that the choice of communication method should also consider the nature of the meeting, the preferences of the team members, and the information security requirements of the project. References: 

 The project lead should have involved the operations stakeholders during the planning phase of the project. This would have ensured that the system was designed to meet the day-to-day requirements of the operations team. Additionally, it would have allowed for the identification of necessary support hours and resources. By involving operations stakeholders early in the project, the project lead could have avoided the issues that arose after the project was handed over to operations. References: Project Management Professional (PMP)® Examination Content Outline, June 2015, PMI; A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition, Project Management Institute, Inc., 2017.