PMI-ACP VCE Exam Download

The correct answer is A – Kaizen. Kaizen is a Japanese term meaning "continuous improvement." In Agile, Kaizen refers to the practice of regularly reflecting on processes and results, then making incremental improvements. By tracking impediments and resolving them transparently, the team engages in Kaizen behavior.

From the PMI Agile Practice Guide:

“Agile teams embrace a mindset of continuous improvement (Kaizen), regularly inspecting their work and processes and adapting them for better outcomes.”

(PMI Agile Practice Guide, Section 6.6 – Continuous Improvement)

Mike Griffiths writes:

“Agile is rooted in lean thinking, including Kaizen. Teams reflect on what went well and what needs to change, often using tools like Kanban boards to visualize and track improvements.”

(Mike Griffiths, PMI-ACP Exam Prep, Chapter 7 – Continuous Improvement)

Incorrect options:

B refers to goal-setting, not process improvement.

C are metrics, not an outcome of experimentation.

D (Muda) refers to waste, which Kaizen seeks to reduce.

Answer: A

────────────────────────────────────

Frequent feedback is key to agile success. According to thePMI Agile Practice Guide (Section 5.3: Sprint Review and Feedback)andMike Griffiths’ PMI-ACP Exam Prep Book (Chapter 4: Stakeholder Engagement), thesprint review (demo)is the primary event designed to obtain feedback from stakeholders. If stakeholders are unresponsive,increasing the opportunities for engagement, such as byscheduling more demos or review checkpoints, encourages their involvement.

Option Dis correct: demos provide structured opportunities to collect feedback.

Option Amight increase delivery cadence but doesn't guarantee feedback.

Option Bis inappropriate—daily stand-ups are for the team.

Option Cviolates role responsibilities—estimation is owned by the team, not stakeholders.

The correct answer is B – Facilitate an open and focused team discussion that reinforces team agreements. Agile teams are built on collaboration, mutual respect, and self-organization. When conflict arises about role expectations or task assignments, the Scrum Master should create a safe space for open discussion to reinforce working agreements and promote shared accountability.

From the PMI Agile Practice Guide:

“Agile leaders support team collaboration by encouraging open conversations. When team dynamics are strained, the Scrum Master facilitates discussions to reinforce team norms, self-organization, and equality of contribution.”

(PMI Agile Practice Guide, Section 4.3 – Team Performance and Working Agreements)

Mike Griffiths further states:

“Agile teams succeed when responsibilities are shared and roles are not rigidly defined. The Scrum Master should facilitate a discussion that encourages shared ownership and mutual respect for all tasks.”

(Mike Griffiths, PMI-ACP Exam Prep, Chapter 4 – Team Performance)

Incorrect options:

A imposes action without addressing the root issue or respecting roles.

C brings external authority into a team matter, weakening self-organization.

D is partially correct but doesn’t resolve the immediate team conflict.

Answer: B

────────────────────────────────────

The first step for the Scrum Master should be to identify the key stakeholders as early as possible. Understanding who the key stakeholders are, such as internal or external individuals or groups that have an interest in the project, allows the team to prioritize communication and engagement with them from the outset. Identifying stakeholders early ensures that their needs and expectations can be taken into account when planning and executing the project. This helps avoid misunderstandings or misaligned goals later in the project.