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ServiceNow CSA Dumps

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Total 400 questions

ServiceNow Certified System Administrator Questions and Answers

Question 1

Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

Options:

A.

True

B.

False

Question 2

A group is stored in which table?

Options:

A.

Group[user group]

B.

Group[sys_user]

C.

Group[sys_user_group]

D.

Group[sys_user_group_profile]

Question 3

What are the 5 provided Roles by ServiceNow?

Options:

A.

System Administrator: The admin role provides access to all platform features, applications, functions and data.

B.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

C.

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

D.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

E.

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

Question 4

Configuration will not affect what others see on their forms.

Options:

A.

True

B.

False

Question 5

The display sequence is controlled in a Service Catalog Item using which of the following?

Options:

A.

The Default Value field in the Catalog Item form

B.

The Sequence field in the Catalog Item form

C.

The Order field in the Variable form

D.

The Choice field in the Variable form

Question 6

Which application is used to change the number format per table?

Options:

A.

Number Maintenance

B.

System Maintenance

C.

Table Maintenance

D.

Record Maintenance

Question 7

What is the difference between UI Policy and UI Action?

Options:

A.

UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users.

B.

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.

Question 8

What module in the Service Catalog application does an Administrator access to begin creating a new item?

Options:

A.

Maintain Categories

B.

Maintain Items

C.

Content Items

D.

Items

Question 9

There are _____ common types of Interfaces (Numeric Value)

6: There are six common types of interfaces

Options:

A.

Homepage: Consists of navigational elements, functional controls, and platform information.

B.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

C.

Form: Data is entered into ServiceNow through forms

D.

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

E.

Maps: Display ServiceNow data graphically on a Google map

F.

Timelines: Used to track tasks or projects

Question 10

Which of the following is used to initiate a flow?

Options:

A.

A Trigger

B.

Core Action

C.

A spoke

D.

An Event

Question 11

What is a Record Producer?

Options:

A.

A Record Producer is a type of Catalog Item that is used for Requests, not Services

B.

A Record Producer creates user records

C.

A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests

D.

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

Question 12

Record numbers have to be manually incremented

Options:

A.

True

B.

False

Question 13

What is the purpose of flagging an article in a knowledge base?

Options:

A.

To mark an article to read later.

B.

Allow a user to submit feedback about an article

C.

Reporting an error

Question 14

Which of the following allows a user to edit field values in a list without opening the form?

Options:

A.

Data Editor

B.

Edit Menu

C.

List Editor

D.

Form Designer

Question 15

The baseline Service Catalog homepage contains links to which of the following components?

Options:

A.

Record Producers, Order Guides, and Catalog Items

B.

Order Guides, Item Variables, and Workflows

C.

Order Guides, Catalog Items, and Workflows

D.

Record Producers, Order Guides, and Item Variables

Question 16

Which three Variable Types can be added to a Service Catalog Item?

Options:

A.

True/False, Multiple Choice, and Ordered

B.

True/False, Checkbox, and Number List

C.

Number List, Single Line Text, and Reference

D.

Multiple Choice, Select Box, and Checkbox

Question 17

Which group of permissions is used to control Application and Module access?

Options:

A.

Access Control Rules

B.

UI Policies

C.

Roles

D.

Assignment Rules

Question 18

What is a schema map?

Options:

A.

A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

B.

A schema map graphically organizes the visual task boards for the CMDB

C.

A schema map graphically displays the Configuration Items that support a business service

D.

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

Question 19

Which type of tables may be extended by other tables, but do not extend another table?

Options:

A.

Base Tables

B.

Core Tables

C.

Extended Tables

D.

Custom Tables

Question 20

Data Policy can enforce mandatory data on import.

Options:

A.

True

B.

False

Question 21

What is a way that you can mark a knowledge article for review?

Options:

A.

Flag article

B.

Review

C.

Bookmark

D.

On Hold

Question 22

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

Options:

A.

onSubmit

B.

onUpdate

C.

onCellEdit

D.

onLoad

E.

onEdit

F.

onChange

G.

onSave

Question 23

A role is recorded in which table?

Options:

A.

Role[sys_user]

B.

Role[sys_user_profile]

C.

Role[sys_user_record]

D.

Role[sys_user_role]

Question 24

A REQ number in the Service Catalog represents…

Options:

A.

the order number.

B.

the stage.

C.

the task to complete.

D.

the individual item in the order.

Question 25

What are the 6 methods available for user authentication?

Options:

A.

Local Database: The user name and password in their user record in the instance database.

B.

Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

C.

LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.

D.

SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.

E.

OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.

F.

Digest Token: An encrypted digest of the user name and password in the user record.

Question 26

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Options:

A.

Service Catalog variables can only be used in Record Producers

B.

Service Catalog variables can only be used in Order Guides

C.

Service Catalog variables cannot affect the order price

D.

Service Catalog variables are global by default

Question 27

What are the main UI component(s) of the ServiceNow Platform?

Options:

A.

Banner Navigator

B.

Banner Frame

C.

Application Frame

D.

Application Navigator

E.

Content Menu

F.

Content Frame

Question 28

Which of the following statements is true when a new table is created by extending another table?

Options:

A.

The new table archives the parent table and assumed its roles in the database

B.

The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

C.

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

D.

The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

Question 29

Table Access Control rules are processed in the following order:

Options:

A.

any table name (wildcard), parent table name, table name

B.

table name, parent table name, any table name (wildcard)

C.

parent table name, table name, any table name (wildcard)

D.

any table name (wildcard), table name, parent table name

Question 30

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Options:

A.

Mapping fields using the Import Log

B.

Mapping fields using Transform History

C.

Mapping fields using an SLA

D.

Mapping fields using a Field Map

Question 31

A Service Catalog may include which of the following components?

Options:

A.

Order Guides, Exchange Rates, Calendars

B.

Order Guides, Catalog Items, and Interceptors

C.

Catalog Items, Asset Contracts, Task Surveys

D.

Record Producers, Order Guides, and Catalog Items

Question 32

Knowledge Base Search results can be sorted by which of the following? (Choose three.)

Options:

A.

Most recent update

B.

Popularity

C.

Relevancy

D.

Manager assignment

E.

Number of views

Question 33

Which one of the following statements best describes the purpose of an Update Set?

Options:

A.

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

B.

By default, an Update Set includes customizations, Business Rules, and homepages

C.

An Update Set is a group of customizations that is moved from Production to Development

D.

By default, the changes included in an Update Set are visible only in the instance to which they are applied

Question 34

UI Policy can make fields read-only, mandatory, or hidden.

Options:

A.

True

B.

False

Question 35

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Options:

A.

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

B.

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

C.

Use the Baseline Update Set to store the contents of items after they are changed the first time

D.

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

Question 36

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

Options:

A.

Banner Image

B.

Record Number Format

C.

Browser Tab Title

D.

System Date Format

E.

Form Header Size

Question 37

Which would NOT appear in the History section of the Application Navigator?

Options:

A.

Records

B.

UI Pages

C.

Lists

D.

Forms

Question 38

Where would you go in ServiceNow to order services and products offered by various departments?

Options:

A.

Service Catalog

B.

Self Service

C.

Service Department

D.

Customer Service

Question 39

Reports can be created from which different places in the platform? (Choose two.)

Options:

A.

List column heading

B.

Metrics module

C.

Statistics module

D.

View / Run module

Question 40

ServiceNow is a single-instance, multiple tenant architecture?

Options:

A.

True

B.

False

Question 41

For your implementation, the following tables. are extended fram each ofher:

* Incident table is extended from Task table.

* Super Incident table is extended from Incident table,

In this situation, which table(s) are P arent, Child and Base tables?

Choose 5 answers

Options:

A.

Incident table is a Base table

B.

Incident table is. a Parent table

C.

Incident table is a Child table

D.

Super Incident table is a Child table

E.

Super Incident table is a Parent table

F.

Super Incident table is a Base table

G.

Task table is a Base table

Question 42

A Role is defined as what?

Options:

A.

A collection of permissions

B.

A set of user access policies

C.

A Persona in a workflow

D.

A set of access control rules

Question 43

Which component of a table contains a piece of data for one record?

Options:

A.

Factor

B.

Field

C.

Datapoint

D.

Element

E.

Item

Question 44

What module enables an administrator to define destinations for imported data on any ServiceNow table?

Options:

A.

Field Transform

B.

Transform Map

C.

Schema Map

D.

Import Map

Question 45

When adding a related list to a form, you choose the related list from the list callector,

What is an example of a related list you might see on the list collector? Choose 3 answers:

Options:

A.

Release Phase==Parent

B.

Catalog Task->Parent

C.

HR Case-=Parent

D.

Problem==Parent

E.

Outage->Task number

Question 46

A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:

* Requested for

*Requested by

* Approving manager

* Delivery instructions

All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

Options:

A.

Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.

B.

Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.

C.

Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.

D.

Create an Order Guide, which includes all variables: then copy and hide variables as needed.

E.

Create a Variable Set Template: then apply to all of the catalog items.

Question 47

When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

Options:

A.

Run Transform

B.

Run Import

C.

Import Dataset

D.

Execute Transform

E.

Schedule Transform

Question 48

An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?

Choose 2 answers

Options:

A.

His user account failed LDAP authentication

B.

His user account does not Belong to any groups, which contain the ITIL role

C.

His user account was not approved by his manager

D.

His user account does not have ITIL role

E.

His user account Is not logged in properly

Question 49

While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

Options:

A.

There is a business rule, excluding Bob.Smith from any approvals.

B.

Bob Smith does not have a delegate set up on his account,

C.

The Bob Smith user account, does not have a manager specified.

D.

The manager does not have a delegate assigned,

E.

Bob Smith is a VIP.

Question 50

On Access Control Definitions, what are ways you can set the permissions on a Table?

Choose 3 answers

Options:

A.

Groups

B.

CRUD

C.

Roles

D.

Script that sets the answer variable to true or false

E.

Conditional Expressions

Question 51

Which statement correctly describes the differences between a Client Script and a Business Rule?

Options:

A.

A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

B.

A Client Script executes on the server and a Business Rule executes on the client

C.

A Client Script executes on the client and a Business Rule executes on the server

D.

A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

Question 52

In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?

Options:

A.

Field Icon

B.

Field Value

C.

Data Pill

D.

Data Element

E.

Data Trigger

Question 53

What feature do you use to specify which users are able to access a Service Catalog Item?

Options:

A.

Can Read Role

B.

Catalog User Role

C.

Can Order Tab

D.

User Criteria

Question 54

On a form header, what icon would you click to access Template features?

Options:

A.

Paper clip

B.

More options (...)

C.

Stamp

D.

Context Menu

Question 55

When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email

How might you do that?

Options:

A.

Click List Magnifier to expand column search, on Short Description, type “email, click enter

B.

Click List Magnifier to expand column search, on Short Description, lype *email, click enter

C.

Click List Magnifier to expand column search, on Short Description, type email, click enter

D.

On Search box, select text, type email, click enter

Question 56

On a filter condition, which component is always a choice list?

Options:

A.

Operator

B.

Filter Criteria

C.

Operation

D.

Match Criteria

Question 57

What setting allows users to view a Knowledge Base article even if the are not logged in?

Options:

A.

The View All setting

B.

The Allow role

C.

The ESS role

D.

The Public setting

Question 58

What are advantages of using Flow Designer? (Choose three.)

Options:

A.

Supports advanced developers

B.

Enables complicated scripting

C.

Reduces technical debt

D.

Less manual scripting

E.

Smooth integration with 3rd party systems

Question 59

User records are stored in which table?

Options:

A.

User [sys_user]

B.

User [sn_user]

C.

User [u_sys_user]

D.

User [s_user]

Question 60

Which helps to visualize configuration items and their relationships?

Options:

A.

Transform Map

B.

Schema Map

C.

Tables

D.

Flow Design

E.

Dependency View

Question 61

From a related list, what would a user click for personalize the layout of the columns?

Options:

A.

Magnifier

B.

Context Menu

C.

Pencil

D.

Gear

Question 62

What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

Options:

A.

Browser tab title

B.

Module text color

C.

Preferred browser

D.

Base theme

E.

Font style

F.

Animation style

G.

Header background color

Question 63

How is a user defined in ServiceNow?

Options:

A.

user is a record stored in the User Preference [Sys_user_preference] table

B.

A User is a record stored in the Profile [sys_user_profile] table

C.

A user is 2 field in the LOAP integration

D.

A user is a record stored in the User [sys_user] table

Question 64

One related list, which buttons are commonly used for managing the records on the list?

Choose 3 answers

Options:

A.

Publish

B.

New

C.

Ada

D.

Manage

E.

Edit

Question 65

An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two records are associated with tins newly ordered item?

Choose 2 answers

Options:

A.

A record of sc_task

B.

A record of sc_req_llem table

C.

A change record

D.

An Incident record

E.

A problem record

Question 66

On the Form header, which icon do you use to access form templates?

Options:

A.

Paperclip

B.

Pages

C.

Stamp

D.

More Options {...)

Question 67

Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?

Options:

A.

Add the role Log Write [sn_log_write] to the Impersonator Group

B.

Create user update set for impersonation tracking

C.

Activate the glide.sys.log_impersonation prop

D.

From User icon, select Elevate Roles

E.

On the Impersonator role record, right click and select Create Log

Question 68

What are the benefits of building flows using Flow Designer? Choose 3 answers

Options:

A.

Supports easy integration with 3rd party systems

B.

Provides IDE for complicated scripting

C.

Provides natural-langauge descriptions of flow logic

D.

Supports No-Code application development

E.

Automatically populates SLA records

F.

Provides built-in libraries /API for complex coding

Question 69

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

Options:

A.

Create New module has a broken link

B.

Known intermittent issue with U115

C.

User should be using Chrome instead of Explorer for their browser

D.

User has read role, but not the write role on the Inventory table

E.

User session has timed out

Question 70

What are examples of UI Actions relating to forms?

Choose 3 answers

Options:

A.

Form Context Menu

B.

Form View

C.

Form Buttons

D.

Form Links.

E.

Form Columns

Question 71

How would you navigate to the Schema map for a table?

Options:

A.

System Dictionary > Show Schema Map; Select Table

B.

System Definition > Tables; Select Table; Go to Related links and click Show Schema Map

C.

System Definition > Show Schema Map; Select Table

D.

System Definition > Dictionary: Select Table; Go to Related links and click Show Schema Map

Question 72

The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?

Options:

A.

Request + Response

B.

Save + Update

C.

Write + Read

D.

Submit + Query

E.

Insert + Verify

Question 73

What are examples of Ul Actions, relating to Lists?

Choose 4 answers

Options:

A.

List Links

B.

List Control

C.

List Buttons

D.

List Context Menu

E.

List Override

F.

List Choices

Question 74

You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

Options:

A.

Parent-Child Approvers.

B.

Approval Chains

C.

Flows

D.

Approval Criteria

E.

Approver Delegates

Question 75

When building an extended table from a base table, which fields do you need to create? Choose 2 answers

Options:

A.

The mandatory fields for the base table.

B.

The reference fields for the base table.

C.

The fields that are not in the base table.

D.

The fields that are specific to the extended table.

Question 76

What section on a task record is used to see the most recent updates made to a record?

Options:

A.

Related List

B.

Activity Stream

C.

Audit Log

D.

Timeline

Question 77

Which role can manage multiple knowledge bases?

Options:

A.

knowledge_base_admin

B.

kb_admin

C.

sn_kb_admin

D.

knowledge_admin

Question 78

What access does a user need to be able to import articles to a knowledge base?

Options:

A.

sn_knowledge_import

B.

sn_knowledge contribute

C.

Can contribute

D.

Can import

Question 79

What does Natural Language Query allow you to do on a list?

Options:

A.

Automatically select a filter, based on keywords

B.

Filter list by typing in a phrase

C.

Predict the filter desired by the user

D.

Speak to the condition builder

E.

Set list filter, using audible commands

Question 80

When managing tags, you can adjust who is able to see iL What are the visibility options?

Choose 3 answers

Options:

A.

Admins

B.

Everyone

C.

Groups and Users

D.

Roles and Permissions

E.

Me

Question 81

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

Options:

A.

Make sure the latest flows are activated.

B.

Use the instance Incognito setting to quickly toggle between requester and approver.

C.

Impersonate the requester to ensure the form works.

D.

Make sure the requester's user record has a manager specified.

E.

Create and select your Testing Update Set, before starting the test cases.

F.

Use your Admin account, so you can approve the items quickly.

Question 82

What is a quick way to create a report from a list view?

Options:

A.

Click on filter breadcrumb, drag and drop on the Report > Create New module

B.

Click Funnel, define filter conditions, click Create Report

C.

Click Context Menu, select Create Report

D.

Apply filter, right click on column header, select Bar Chart

E.

Apply filter, right click on column header, select Create Report

Question 83

Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

Options:

A.

Select Data Source, Schedule Transform

B.

Load Data, Create Transform Map, Run Transform

C.

Define Data Source, Select Transform Map, Run Transform

D.

Select Import Set, Select Transform Map, Run Transform

Question 84

What is the difference between a Ul Policy and Data Policy?

Options:

A.

Data Policies run only after Ul Policies run successfully

B.

Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

C.

Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

D.

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

Question 85

Which one of the following is NOT a type of Visual Task Board?

Options:

A.

Feature

B.

Guided boards

C.

Flexible

D.

Freeform

Question 86

What is NOT an example of a UI Action?

Options:

A.

Search

B.

Form buttons

C.

list Buttons

D.

Related Links

Question 87

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.

For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.

For Facilities, the item will be used for anyone in the company who needs room set up services.

However, both departments have their own service catalogs. What do you do, to support these requirements?

Options:

A.

Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

B.

Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

C.

Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

D.

Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Question 88

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

Options:

A.

Specify the Dept_Mgr role on the catalog content block

B.

Add the Department Manager group to the catalog item’s user criteria

C.

Add the Department Manager group to the catalog item’s ACL

D.

Only publish the item in the HR service catalog

E.

Use a Dept_Mgr ACL on the HR service catalog

Question 89

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Options:

A.

Select Fields and Columns module

B.

Right click on form header, select Configure > Form Layout

C.

Click on context menu, select Configure > Form Designer

D.

Select Field Class Manager module

Question 90

Which module is used as the first step for importing data?

Options:

A.

Coalesce Data

B.

Transform Data

C.

Import Data

D.

Load Data

Question 91

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

Options:

A.

Group

B.

Department

C.

My reports

D.

Team

E.

Dashboards

F.

Global

G.

Admin

Question 92

What do you need to do before you can use an Application-based trigger in your flow?

Options:

A.

Activate application trigger spoke

B.

Activate trigger security rules

C.

Activate application spoke, and plug-ins as needed

D.

Assign Application trigger role [sn_app_trigger_write] to SME

E.

Activate application plugins only

Question 93

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

Options:

A.

an action

B.

a spoke

C.

a connection

D.

an integration step

Question 94

What do you call any component that needs to be managed in order to deliver services?

Options:

A.

CSDM Items

B.

CMDB

C.

Configuration item

D.

Service Offerings

E.

Asset

Question 95

ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Options:

A.

Common Services Data Model (CSDM)

B.

Information Technology Service Management (ITSM)

C.

Configuration Management Database (CMDB)

D.

Information Technology Infrastructure Library (ITIL)

Question 96

How is a group defined in ServiceNow?

Options:

A.

A group is one record stored in the Group Type [sys_user_group_type] table

B.

A group is one record stored in the Group [sys_user_group] table

C.

A group defines a set of users that share the same location

D.

A group defines a set of users that share the same job title

Question 97

How do you make a list filter available to everyone?

Options:

A.

Make active, set visibility, and save

B.

Assign a name, set visibility, and save

C.

Assign a group, set visibility, and save

D.

Make active, assign a name, and save

Question 98

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Options:

A.

Task Escalation Clock

B.

Service Level Agreements

C.

Inactivity Monitor

D.

Response Time Clock

E.

Business Time Remaining

Question 99

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

Options:

A.

Star

B.

Clock

C.

Application

D.

Funnel

Question 100

What is a no-code approach to control the mandatory or read-only state of a form field?

Options:

A.

UI Action

B.

Client Script

C.

UI Script

D.

UI RuIe

E.

UI Policy

Question 101

In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

Options:

A.

personal ize.control

B.

personal_list

C.

ul_page_admin

D.

ui_action_admin

Question 102

When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

Options:

A.

Long-term signals

B.

Non-signals

C.

Anti-signals

D.

Stability signals

Question 103

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

Options:

A.

Local Sources (i.e. XML, CSV, Excel)

B.

Implementation Spoke

C.

DataHub

D.

JDBC Connection

E.

Network Server

F.

LDAP Connection

Question 104

What is the purpose of the Event Registry?

Options:

A.

The Event Registry lists all Events that have successfully completed within a 24-hour period

B.

The Event Registry is a list of all Events that originate through an integration

C.

The Event Registry is a module that provides Event definitions

D.

The Event Registry is a list of all Events that have successfully completed after being Invoked by a script

Question 105

Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Options:

A.

Localization Framework plugin

(com.glide.localization_framework)

B.

Translation Framework plugin (com.glide.translation_framework)

C.

Multiple Language Framework plugin (com.glide.multiple.language_framework)

D.

Language Al Framework plugin (com .g I id e. language.ai _framework)

Question 106

When moving multiple update sets at one time, what might you do to facilitate the move?

Options:

A.

Batch

B.

Verify

C.

Test

D.

Preview

Question 107

What is an Event in ServiceNow?

Options:

A.

An Event is a trigger that has a direct response in the platform

B.

An Event is an indication to the ServiceNow processes that something has occurred

C.

An Event is an indicator that a Priority 1 (P1) Incident has been logged

D.

An Event is a recognized, scheduled occurrence of a process

Question 108

Which one of the following statements is true?

Options:

A.

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

B.

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

C.

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

D.

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

Question 109

Access Control rules may provide access security for which of the following database objects?

Options:

A.

For a specific role, group, or user

B.

For a specific row, column, or table

C.

For specific groups

D.

For a specific CMDB Configuration item

Question 110

A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

Options:

A.

Go to the Number Maintenance application and change the prefix to "IN" for incident

B.

Create a Business Rule that modifies the prefix before the Insert operation

C.

The prefix of an incident cannot be changed because it is a built-in feature

D.

Submit a Change Request to ServiceNow Technical Support

Question 111

What are the steps to retrieve an Update Set?

Options:

A.

Verify Update Set is Complete, Retrieve, Preview, Apply

B.

Verify Update Set is Complete, Test Connection, Apply

C.

Verify Update Set is Complete, Test Connection, Commit

D.

Verify Update Set is Complete, Retrieve, Preview, Commit

Question 112

Which tool is used for creating dependencies between configuration items in the CMDB?

Options:

A.

CI Relationship Editor

B.

CMDB Builder

C.

CI Service Manager

D.

Cl Class Manager

Question 113

What is a role in ServiceNow?

Options:

A.

A role is one record m the Role [sys_user_role] table

B.

A role is one record in the Role Iuser_sys_role] table

C.

A role is a persona used In Live Feed Chat

D.

A role Is a set of modules for a particular application

Question 114

What is used frequently to move customizations from one instance to another?

Options:

A.

Update Sets

B.

Code Sets

C.

Update Packs

D.

Configuration Logs

E.

Remote Sets

F.

Local Sets

G.

Code Packs

Question 115

Which of the following statements describes how data is organized in a table?

Options:

A.

A column is a field in the database and a record is one user

B.

A column is one field and a record is one row

C.

A column is one field and a record is one column

D.

A column contains data from one user and a record is one set of fields

Question 116

Which one of the following is an accurate list of changes that are captured in an Update Set?

Options:

A.

Changes made to tables, forms, schedules, and client scripts

B.

Changes made to tables, forms, views, and fields

C.

Changes made to: tables, forms. Business Rules, and data records

D.

Changes made to: tables. forms groups, and configuration items (Cls)

Question 117

What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

Options:

A.

The Task table is the only table that can be a destination for imported data in the Transform Map module

B.

The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

C.

Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module

D.

Any ServiceNow table can be a destination for imported data in the Transform Map module

Question 118

Which of the following are not included in an Update Set, by default? (Choose four.)

Options:

A.

Homepages

B.

Data

C.

Published Workflows

D.

Business Rules

E.

Schedules

F.

Database changes

G.

Related Lists

Question 119

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

Options:

A.

Before, After, Async, Display

B.

Prior to, Synchronous, on Update

C.

Insert, Update, Delete, Query

D.

Before, Synchronous, Scheduled Job, View

Question 120

How are local flow variables accessed in the Flow Designer Data panel?

Options:

A.

As newly generated icons

B.

As scratchpad variables

C.

As new tabs

D.

As data pills

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