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Free and Premium ServiceNow CSA Dumps Questions Answers

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Total 427 questions

ServiceNow Certified System Administrator Questions and Answers

Question 1

After you create a new table, what is the best practice regarding the navigation pane?

Choose 2 answers

Options:

A.

Set the filter condition on the Application Menu

B.

Set the font style on both the Application Menu and the Module

C.

Specify which Roles are able ta see the Module

D.

Specify which Roles are able to see the Application Menu

E.

Create Application Menu with the same name as the table label

F.

Create Module with the plural of the table label

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Question 2

Which role(s) are required to impersonate a user?

Choose 2 answers

Options:

A.

admin

B.

sys_admin

C.

security_admin

D.

sys_user

E.

impersonator

Question 3

What is the name of the string that display filter criteria?

Options:

A.

Topic

B.

Choice

C.

Breadcrump

D.

Menu

Question 4

Which low components allow you to specify when a flow should be run?

Options:

A.

Trigger and Condition Pill

B.

Scope and Trigger Condition

C.

Trigger and Condition

D.

Trigger Criteria and Clock

E.

Condition and Table

Question 5

What are the steps for applying an update set to an instance?

Options:

A.

Retrieve, Preview, Commit

B.

Specify, Transform, Apply

C.

Retrieve, Assess, Apply

D.

Get, Test, Push

E.

Pull, Review, Push

Question 6

Which module would you use to customize your instances banner image, text and colors?

A Homepage Admin > Pages > Branding

Options:

A.

System Ul > Ul Pages > Branding

B.

System Properties > Branding

C.

System Properties > Basic Configuration UI16

D.

Service Portal > Portals > Branding

Question 7

What are advantages of using Flow Designer? (Choose three.)

Options:

A.

Supports advanced developers

B.

Enables complicated scripting

C.

Reduces technical debt

D.

Less manual scripting

E.

Smooth integration with 3rd party systems

Question 8

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the

ServiceNow instance. What issue could explain this?

Choose 2 answers

Options:

A.

Their user account failed LDAP authentication

B.

Their user account is not logged in properly

C.

Their user account was not approved by their manager

D.

Their user account does not have itil role

E.

Their user account does not belong to any groups, which contain the itil role

Question 9

What action would an administrator perform on a list if they wanted to show the records in groups, based on the Category column? (Choose 2 answers)

Options:

A.

On the list Context Menu, select Group By > Category

B.

On the Category column title, select the Context menu > Group By Category

C.

On the Application Navigator, type group.category and press Enter

D.

Select the Group icon, then select Category

E.

On the Filter Menu, select Group By > Category

Question 10

Which path is used on the Filter Navigator to display the list of records from the sys_user table?

Options:

A.

sys_user.view

B.

sys_user.display

C.

sys_user.do

D.

sys_user.list

Question 11

ServiceNow contains over 25 different report types. What are some of the types?

Choose 5 answers

Options:

A.

Pie

B.

Speedometer

C.

Odometer

D.

Thermometer

E.

Horizontal Bar

F.

Semi-Donut

G.

Donut

Question 12

What is the most common role that has access to almost all platform features, functions, and data?

Options:

A.

Security Admin [security_admin]

B.

Sys Admin [sys_admin]

C.

Admin [sn_admin]

D.

System Administrator [admin]

E.

Base Admin [base_admin]

Question 13

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

Options:

A.

Group members can choose their tasks from My Groups Work

B.

Groups can assign tasks to users based on on-call schedules

C.

Site support members can pick tasks, based on Location

D.

Groups can assign tasks to users based on skills

E.

Group members can avoid tasks, which are nearing SLA breach

F.

Groups can assign tasks to users based on availability

Question 14

What component causes a flow to run after a record has been created or updated?

Options:

A.

Date-based trigger

B.

Record-based trigger

C.

On-change trigger

D.

Application-based trigger

E.

Updated-date trigger

Question 15

Which tables are children of the Task table and come with the base system?

Choose 3 answers

Options:

A.

Incident

B.

Problem

C.

Change Request

D.

Config

E.

Dictionary

F.

cmdb

Question 16

What section on a task record would you use to see the most recent update made to a record?

Options:

A.

Timeline

B.

Journal

C.

Audit Log

D.

Activity

Question 17

What tool is used to import data from various data sources, and map that data into ServiceMow tables?

Options:

A.

Import Set

B.

Update Set

C.

Data Pack

D.

Transform Set

Question 18

What are the steps for importing data using an import set?

Options:

A.

Select source file; Run automap; Transform data; Clean up target table

B.

Set up LDAP; Test map: Create update set; Run import: Apply update set

C.

Identify source; Import transform map: Run transformer; Verity import

D.

Load the data; Create transform map; Transform data; Clean up import table

Question 19

What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

Options:

A.

Browser tab title

B.

Module text color

C.

Preferred browser

D.

Base theme

E.

Font style

F.

Animation style

G.

Header background color

Question 20

Which modules can you use to create a new table?

Choose 2 answers

Options:

A.

Tables & Columns

B.

Schema Map

C.

Dictionary

D.

Tables

Question 21

Which admin role is required to make changesto High Security Settings?

Options:

A.

security _admin

B.

sn_ad_admin

C.

high_sec_admin

D.

admin

Question 22

On a list, what does each row show?

Options:

A.

A filter

B.

A record

C.

A table

D.

A field

Question 23

Which framework can automatically populate values for the priority and Category field based on the Short description field value?

Options:

A.

UI Policy

B.

Assignment Rule

C.

Action

D.

Predictive intelligence

E.

CSDM

Question 24

What setting allows users to view a Knowledge Base article even if the are not logged in?

Options:

A.

The View All setting

B.

The Allow role

C.

The ESS role

D.

The Public setting

Question 25

What access does a user need to be able to import articles to a knowledge base?

Options:

A.

sn_knowledge_import

B.

sn_knowledge contribute

C.

Can contribute

D.

Can import

Question 26

What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

Options:

A.

Community

B.

Help Panel (question mark icon)

C.

Docs

D.

Wiki

Question 27

What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?

Options:

A.

Update sets

B.

Transform maps

C.

System dictionaries

D.

Import sets

Question 28

What controls the publishing and retiring process for knowledge articles?

Options:

A.

Approval Policies

B.

Approval Definitions

C.

Workflow Designer

D.

Workflows

E.

State Lifecycle

Question 29

How can administrators utilize the same content for different notification channels?

Options:

A.

Configure Default notification content

B.

Enable Actionable notification content

C.

Provide Common notification content

D.

Set up Related notification content

Question 30

Which one of the following is NOT a type of Visual Task Board?

Options:

A.

Feature

B.

Guided boards

C.

Flexible

D.

Freeform

Question 31

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

Options:

A.

The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

B.

The manager does not have the itil role.

C.

The manager is not a member of the Service Desk group.

D.

The manager is not a member of the Network and Hardware groups.

E.

The Assignment Group manager field is empty.

Question 32

Which tool is used to define relationships between fields in an import set table and a target table?

Options:

A.

Transform Schema

B.

Schema Map

C.

Dictionary Map

D.

Transform Map

E.

Field Transformer

F.

Import Designer

Question 33

What do you activate when you want to add applications or functionality within your development instance?

Options:

A.

App Package

B.

Updated Pack

C.

Patch

D.

Plugin

E.

App Updated Set

Question 34

What field contains a record’s 32-character, unique identifier?

Options:

A.

sn_rec_id

B.

rec_id

C.

u_id

D.

sys_id

E.

sn_gu_id

F.

sn_sys_id

G.

id

Question 35

When designing a flow, how do you reference data from a record, in that flow?

Options:

A.

Drag the table icon onto the flow definition

B.

Use the condition builder to specify the desired values

C.

Specify the source table on the data pill related list

D.

Drag the data pill onto the flow definition

E.

Add the table reference using the slush bucket

Question 36

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

Options:

A.

Group

B.

Department

C.

My reports

D.

Team

E.

Dashboards

F.

Global

G.

Admin

Question 37

What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

Options:

A.

The Task table is the only table that can be a destination for imported data in the Transform Map module

B.

The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

C.

Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module

D.

Any ServiceNow table can be a destination for imported data in the Transform Map module

Question 38

What are the three components of a filter condition?

Options:

A.

Field. Operator and Value

B.

Condition. Operator, and Value

C.

Field, Condition, and Value

D.

Variable, Field, and Value

Question 39

What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

Options:

A.

Database View

B.

Many to Many

C.

One to Many

D.

Extended

Question 40

What is an Event in ServiceNow?

Options:

A.

An Event is a trigger that has a direct response in the platform

B.

An Event is an indication to the ServiceNow processes that something has occurred

C.

An Event is an indicator that a Priority 1 (P1) Incident has been logged

D.

An Event is a recognized, scheduled occurrence of a process

Question 41

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Options:

A.

Select Fields and Columns module

B.

Right click on form header, select Configure > Form Layout

C.

Click on context menu, select Configure > Form Designer

D.

Select Field Class Manager module

Question 42

Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Options:

A.

Localization Framework plugin(com.glide.localization_framework)

B.

Translation Framework plugin (com.glide.translation_framework)

C.

Multiple Language Framework plugin (com.glide.multiple.language_framework)

D.

Language Al Framework plugin (com .g I id e. language.ai _framework)

Question 43

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

Options:

A.

an action

B.

a spoke

C.

a connection

D.

an integration step

Question 44

What would NOT appear in the Application Navigator if “service” is typed into the filter field?

Options:

A.

Configuration > Business Services

B.

Self-Service > Knowledge

C.

Service Portal > Widgets

D.

Incident > Assigned to me

Question 45

What is a Notification?

Options:

A.

A new Knowledge article created by a Business Rule

B.

A tool for alerting users that events that concern them have occurred

C.

A message through Connect related to a Change Request

D.

An email file attachment

Question 46

Which one of the following is an accurate list of changes that are captured in an Update Set?

Options:

A.

Changes made to tables, forms, schedules, and client scripts

B.

Changes made to tables, forms, views, and fields

C.

Changes made to: tables, forms. Business Rules, and data records

D.

Changes made to: tables. forms groups, and configuration items (Cls)

Question 47

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

Options:

A.

Process Automation > Flow Designer

B.

Process Automation > Flow Administration

C.

Process Automation > Workflow Editor

D.

Process Automation > Process Flow

E.

Process Automation > Active Flows

Question 48

When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

Options:

A.

Long-term signals

B.

Non-signals

C.

Anti-signals

D.

Stability signals

Question 49

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?

Right click on Priority and select what?

Options:

A.

Configure Lists

B.

Show Options

C.

Configure Task

D.

Show Choices

E.

Show Choice List

F.

Configure Options

Question 50

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Options:

A.

Select Normal role

B.

Log out and back in

C.

Use System Administration > Normal Security module

D.

Select Global Update Set

E.

End Impersonation

Question 51

Which one of the following statements is true?

Options:

A.

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

B.

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

C.

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

D.

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

Question 52

Which tool should be used to populate commonly used fields in a form?

Options:

A.

Template

B.

Reference Qualifier

C.

Formatter

D.

Assignment Rule

Question 53

What is the primary application used to load data into ServiceNow?

Options:

A.

Service Level Management

B.

Configuration

C.

System Import Sets

D.

System Update Sets

Question 54

What needs to be specified, when creating a Business Rule? (Choose four.)

Options:

A.

UI action

B.

Table

C.

Fields to update

D.

Who can run

E.

Script to run

F.

Application scope

G.

Update set

Question 55

The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

Options:

A.

Incident Auto-Resolution

B.

Ticket Resolver

C.

Virtual Agent Helper

D.

Web Intelligence

Question 56

What import utility do you use when the field names on the import set match the name of the fields on the Target table?

Options:

A.

Schema Mapping

B.

Automatic Mapping

C.

Mapping Assist

D.

Mapping Dashboard

Question 57

In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

Options:

A.

personal ize.control

B.

personal_list

C.

ul_page_admin

D.

ui_action_admin

Question 58

Access Control rules may provide access security for which of the following database objects?

Options:

A.

For a specific role, group, or user

B.

For a specific row, column, or table

C.

For specific groups

D.

For a specific CMDB Configuration item

Question 59

Which of the following statements describes how data is organized in a table?

Options:

A.

A column is a field in the database and a record is one user

B.

A column is one field and a record is one row

C.

A column is one field and a record is one column

D.

A column contains data from one user and a record is one set of fields

Question 60

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?

Options:

A.

Incident.Major_Incident

B.

incident=>major_incident

C.

incident<=>major_incident

D.

incident||major_incident

E.

incident.major_incident

Question 61

What is a no-code approach to control the mandatory or read-only state of a form field?

Options:

A.

UI Action

B.

Client Script

C.

UI Script

D.

UI RuIe

E.

UI Policy

Question 62

What is a sys_id?

Options:

A.

Unique 32-character identifier that is assigned to every record

B.

A client-side Business Rule

C.

A server-side Business Rule

D.

Unique 64-character identifier that is assigned to every record

Question 63

What is specified in an Access Control rule?

Options:

A.

Groups, Conditional Expressions and Workflows

B.

Table Schema, CRUD, and User Authentication

C.

Object and Operation being secured; Permissions required to access the object

D.

security_admin

Question 64

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Options:

A.

Have them clear their cache.

B.

Have them use the gear icon to set the employee’s time zone.

C.

Recommend they use Chrome, instead of Explorer.

D.

Use the system properties to correct the instance’s time zone.

E.

Have them correct the time zone on their computer.

Question 65

What are the three permission requirements that must evaluate to true for an access control rule to apply?

Choose 3 answers

Options:

A.

Conditions

B.

table.

C.

Roles

D.

Script

E.

table."

F.

table.none

Question 66

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

Options:

A.

Look up their password, so you can login with their account

B.

Initiate a Connect Chat session

C.

Install the Bomgar plug-in

D.

Impersonate the user

E.

Launch a NowChat window

Question 67

From a form, what would you click to add additional fields to the form? (Choose two.)

Options:

A.

Context Menu > Form > Layout

B.

Context Menu > Configure > Form Layout

C.

Context Menu > Configure > Form Design

D.

Right click on header > Add > Field

E.

Context Menu > Form > Designer

F.

Right click on header > Configure > UX Dashboard

Question 68

What are the steps to retrieve an Update Set?

Options:

A.

Verify Update Set is Complete, Retrieve, Preview, Apply

B.

Verify Update Set is Complete, Test Connection, Apply

C.

Verify Update Set is Complete, Test Connection, Commit

D.

Verify Update Set is Complete, Retrieve, Preview, Commit

Question 69

How do you make a list filter available to everyone?

Options:

A.

Make active, set visibility, and save

B.

Assign a name, set visibility, and save

C.

Assign a group, set visibility, and save

D.

Make active, assign a name, and save

Question 70

Which of the following statement describes the purpose of an Order Guide?

Options:

A.

Order Guides restrict the number of items in an order to only one item per request

B.

Order Guide provide a list of guidelines for Administrators on how to set up item variables

C.

Order Guide provide the ability to order multiple, related items as one request

D.

Order Guides take the user directly to the checkout without prompting for information

Question 71

Which one of the following statements describes the purpose of a Service Catalog workflow?

Options:

A.

A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

B.

Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

C.

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

D.

A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

Question 72

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

Options:

A.

Answer Agent

B.

live Feed

C.

Virtual Agent

D.

Connect Chat

Question 73

What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

Options:

A.

You should never assign roles to groups.

B.

You should assign roles to users.

C.

You should assign roles to groups

D.

You should add users to groups

Question 74

What are the 5 provided Roles by ServiceNow?

Options:

A.

System Administrator: The admin role provides access to all platform features, applications, functions and data.

B.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

C.

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

D.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

E.

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

Question 75

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Options:

A.

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

B.

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

C.

REQ (Number)>RITM (Number)>TASK (Number)

D.

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Question 76

Which are states that you can make a field on a form using UI Policy?

Options:

A.

read-only

B.

write-only

C.

Necessary

D.

Mandatory

E.

Empty

F.

Hidden

Question 77

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

Options:

A.

The CMDB contains data about tangible and intangible business assets

B.

The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

C.

The CMDB archives all Service Management PaaS equipment metadata and usage statistics

D.

The CMDB contains ITIL process data pertaining to configuration items

Question 78

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

Options:

A.

Form

B.

List

C.

Dashboard

D.

Timeline

Question 79

What are the two aspects to LDAP Integration?

Options:

A.

Data Population

B.

Data formatting

C.

Authorization

D.

Authentication

Question 80

A User is stored in which table?

Options:

A.

User [sys_user]

B.

User [ sys_user_group]

C.

User [ syst_user_profile]

D.

User [user_profile]

Question 81

Which group of permissions is used to control Application and Module access?

Options:

A.

Access Control Rules

B.

UI Policies

C.

Roles

D.

Assignment Rules

Question 82

Which one of the following modules can be used to view field settings for a table?

Options:

A.

Tables & Columns

B.

Access Control

C.

Columns and Fields

D.

Tables and Fields

Question 83

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

Options:

A.

report

B.

workflow

C.

event

D.

task

Question 84

What displays a set of records from a table?

Options:

A.

View

B.

Dashboard

C.

Panel

D.

List

Question 85

Which application is used to change the number format per table?

Options:

A.

Number Maintenance

B.

System Maintenance

C.

Table Maintenance

D.

Record Maintenance

Question 86

Which statement is true about business rules?

Options:

A.

A business rule must run before a database action occurs

B.

A business rule can be a piece of Javascript

C.

A business rule must not run before a database action occurs

D.

A business rule monitors fields on a form

Question 87

What refers to an application or system that accesses a remote service or another computer system, known as a server?

Options:

A.

Server

B.

Client

C.

Script

D.

Policies

Question 88

Data Policy can enforce mandatory data on import.

Options:

A.

True

B.

False

Question 89

A knowledge article must be which of the following states to display to a user?

Options:

A.

Published

B.

Drafted

C.

Retired

D.

Reviewed

Question 90

Record numbers have to be manually incremented

Options:

A.

True

B.

False

Question 91

A Service Catalog may include which of the following components?

Options:

A.

Order Guides, Exchange Rates, Calendars

B.

Order Guides, Catalog Items, and Interceptors

C.

Catalog Items, Asset Contracts, Task Surveys

D.

Record Producers, Order Guides, and Catalog Items

Question 92

What is the platform name for the User table?

Options:

A.

u_users

B.

sys_users

C.

x_users

D.

sys_user

Question 93

Which one of the following statements best describes the purpose of an Update Set?

Options:

A.

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

B.

By default, an Update Set includes customizations, Business Rules, and homepages

C.

An Update Set is a group of customizations that is moved from Production to Development

D.

By default, the changes included in an Update Set are visible only in the instance to which they are applied

Question 94

Which one of the following statements describes a characteristic of role assignment?

Options:

A.

Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role

B.

Users can click on the Personalize Role feature to try different roles

C.

A role is granted to a user by the System Administrator

D.

Each user has a role in the ServiceNow platform

Question 95

Which tool is used to have conversations with logged-in users in real-time?

Options:

A.

Connect Chat

B.

Now Messenger

C.

User Presence

D.

Comments

Question 96

What are the 6 methods available for user authentication?

Options:

A.

Local Database: The user name and password in their user record in the instance database.

B.

Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

C.

LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.

D.

SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.

E.

OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.

F.

Digest Token: An encrypted digest of the user name and password in the user record.

Question 97

A role is recorded in which table?

Options:

A.

Role[sys_user]

B.

Role[sys_user_profile]

C.

Role[sys_user_record]

D.

Role[sys_user_role]

Question 98

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Options:

A.

Service Catalog variables can only be used in Record Producers

B.

Service Catalog variables can only be used in Order Guides

C.

Service Catalog variables cannot affect the order price

D.

Service Catalog variables are global by default

Question 99

What is the function of user impersonation?

Options:

A.

Testing and visibility

B.

Activate verbose logging

C.

View custom perspectives

D.

Unlock Application master list

Question 100

Which term refers to application menus and modules which you may want to access quickly and often?

Options:

A.

Breadcrumb

B.

Favorite

C.

Tag

D.

Bookmark

Question 101

Reports can be created from which different places in the platform? (Choose two.)

Options:

A.

List column heading

B.

Metrics module

C.

Statistics module

D.

View / Run module

Question 102

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Options:

A.

Mapping fields using the Import Log

B.

Mapping fields using Transform History

C.

Mapping fields using an SLA

D.

Mapping fields using a Field Map

Question 103

Knowledge articles within a knowledge base are grouped by category.

Options:

A.

True

B.

False

Question 104

What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

Options:

A.

User conditions

B.

User info

C.

User Criteria

D.

User permissions

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Total 427 questions