ServiceNow CSA Dumps

True

False

Group[user group]

Group[sys_user]

Group[sys_user_group]

Group[sys_user_group_profile]

System Administrator: The admin role provides access to all platform features, applications, functions and data.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

True

False

The Default Value field in the Catalog Item form

The Sequence field in the Catalog Item form

The Order field in the Variable form

The Choice field in the Variable form

Number Maintenance

System Maintenance

Table Maintenance

Record Maintenance

UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users.

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.

Maintain Categories

Maintain Items

Content Items

Items

Homepage: Consists of navigational elements, functional controls, and platform information.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

Form: Data is entered into ServiceNow through forms

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

Maps: Display ServiceNow data graphically on a Google map

Timelines: Used to track tasks or projects

A Trigger

Core Action

A spoke

An Event

A Record Producer is a type of Catalog Item that is used for Requests, not Services

A Record Producer creates user records

A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

True

False

To mark an article to read later.

Allow a user to submit feedback about an article

Reporting an error

Data Editor

Edit Menu

List Editor

Form Designer

Record Producers, Order Guides, and Catalog Items

Order Guides, Item Variables, and Workflows

Order Guides, Catalog Items, and Workflows

Record Producers, Order Guides, and Item Variables

True/False, Multiple Choice, and Ordered

True/False, Checkbox, and Number List

Number List, Single Line Text, and Reference

Multiple Choice, Select Box, and Checkbox

Access Control Rules

UI Policies

Roles

Assignment Rules

A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

A schema map graphically organizes the visual task boards for the CMDB

A schema map graphically displays the Configuration Items that support a business service

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

Base Tables

Core Tables

Extended Tables

Custom Tables

True

False

Flag article

Review

Bookmark

On Hold

onSubmit

onUpdate

onCellEdit

onLoad

onEdit

onChange

onSave

Role[sys_user]

Role[sys_user_profile]

Role[sys_user_record]

Role[sys_user_role]

the order number.

the stage.

the task to complete.

the individual item in the order.

Local Database: The user name and password in their user record in the instance database.

Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.

SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.

OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.

Digest Token: An encrypted digest of the user name and password in the user record.

Service Catalog variables can only be used in Record Producers

Service Catalog variables can only be used in Order Guides

Service Catalog variables cannot affect the order price

Service Catalog variables are global by default

Banner Navigator

Banner Frame

Application Frame

Application Navigator

Content Menu

Content Frame

The new table archives the parent table and assumed its roles in the database

The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

any table name (wildcard), parent table name, table name

table name, parent table name, any table name (wildcard)

parent table name, table name, any table name (wildcard)

any table name (wildcard), table name, parent table name

Mapping fields using the Import Log

Mapping fields using Transform History

Mapping fields using an SLA

Mapping fields using a Field Map

Order Guides, Exchange Rates, Calendars

Order Guides, Catalog Items, and Interceptors

Catalog Items, Asset Contracts, Task Surveys

Record Producers, Order Guides, and Catalog Items

Most recent update

Popularity

Relevancy

Manager assignment

Number of views

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

By default, an Update Set includes customizations, Business Rules, and homepages

An Update Set is a group of customizations that is moved from Production to Development

By default, the changes included in an Update Set are visible only in the instance to which they are applied

True

False

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

Use the Baseline Update Set to store the contents of items after they are changed the first time

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

Banner Image

Record Number Format

Browser Tab Title

System Date Format

Form Header Size

Records

UI Pages

Lists

Forms

Service Catalog

Self Service

Service Department

Customer Service

List column heading

Metrics module

Statistics module

View / Run module

True

False

Incident table is a Base table

Incident table is. a Parent table

Incident table is a Child table

Super Incident table is a Child table

Super Incident table is a Parent table

Super Incident table is a Base table

Task table is a Base table

A collection of permissions

A set of user access policies

A Persona in a workflow

A set of access control rules

Factor

Field

Datapoint

Element

Item

Field Transform

Transform Map

Schema Map

Import Map

Release Phase==Parent

Catalog Task->Parent

HR Case-=Parent

Problem==Parent

Outage->Task number

Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.

Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.

Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.

Create an Order Guide, which includes all variables: then copy and hide variables as needed.

Create a Variable Set Template: then apply to all of the catalog items.

Run Transform

Run Import

Import Dataset

Execute Transform

Schedule Transform

His user account failed LDAP authentication

His user account does not Belong to any groups, which contain the ITIL role

His user account was not approved by his manager

His user account does not have ITIL role

His user account Is not logged in properly

There is a business rule, excluding Bob.Smith from any approvals.

Bob Smith does not have a delegate set up on his account,

The Bob Smith user account, does not have a manager specified.

The manager does not have a delegate assigned,

Bob Smith is a VIP.

Groups

CRUD

Roles

Script that sets the answer variable to true or false

Conditional Expressions

A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

A Client Script executes on the server and a Business Rule executes on the client

A Client Script executes on the client and a Business Rule executes on the server

A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

Field Icon

Field Value

Data Pill

Data Element

Data Trigger

Can Read Role

Catalog User Role

Can Order Tab

User Criteria

Paper clip

More options (...)

Stamp

Context Menu

Click List Magnifier to expand column search, on Short Description, type “email, click enter

Click List Magnifier to expand column search, on Short Description, lype *email, click enter

Click List Magnifier to expand column search, on Short Description, type email, click enter

On Search box, select text, type email, click enter

Operator

Filter Criteria

Operation

Match Criteria

The View All setting

The Allow role

The ESS role

The Public setting

Supports advanced developers

Enables complicated scripting

Reduces technical debt

Less manual scripting

Smooth integration with 3rd party systems

User [sys_user]

User [sn_user]

User [u_sys_user]

User [s_user]

Transform Map

Schema Map

Tables

Flow Design

Dependency View

Magnifier

Context Menu

Pencil

Gear

Browser tab title

Module text color

Preferred browser

Base theme

Font style

Animation style

Header background color

user is a record stored in the User Preference [Sys_user_preference] table

A User is a record stored in the Profile [sys_user_profile] table

A user is 2 field in the LOAP integration

A user is a record stored in the User [sys_user] table

Publish

New

Ada

Manage

Edit

A record of sc_task

A record of sc_req_llem table

A change record

An Incident record

A problem record

Paperclip

Pages

Stamp

More Options {...)

Add the role Log Write [sn_log_write] to the Impersonator Group

Create user update set for impersonation tracking

Activate the glide.sys.log_impersonation prop

From User icon, select Elevate Roles

On the Impersonator role record, right click and select Create Log

Supports easy integration with 3rd party systems

Provides IDE for complicated scripting

Provides natural-langauge descriptions of flow logic

Supports No-Code application development

Automatically populates SLA records

Provides built-in libraries /API for complex coding

Create New module has a broken link

Known intermittent issue with U115

User should be using Chrome instead of Explorer for their browser

User has read role, but not the write role on the Inventory table

User session has timed out

Form Context Menu

Form View

Form Buttons

Form Links.

Form Columns

System Dictionary > Show Schema Map; Select Table

System Definition > Tables; Select Table; Go to Related links and click Show Schema Map

System Definition > Show Schema Map; Select Table

System Definition > Dictionary: Select Table; Go to Related links and click Show Schema Map

Request + Response

Save + Update

Write + Read

Submit + Query

Insert + Verify

List Links

List Control

List Buttons

List Context Menu

List Override

List Choices

Parent-Child Approvers.

Approval Chains

Flows

Approval Criteria

Approver Delegates

The mandatory fields for the base table.

The reference fields for the base table.

The fields that are not in the base table.

The fields that are specific to the extended table.

Related List

Activity Stream

Audit Log

Timeline

knowledge_base_admin

kb_admin

sn_kb_admin

knowledge_admin

sn_knowledge_import

sn_knowledge contribute

Can contribute

Can import

Automatically select a filter, based on keywords

Filter list by typing in a phrase

Predict the filter desired by the user

Speak to the condition builder

Set list filter, using audible commands

Admins

Everyone

Groups and Users

Roles and Permissions

Me

Make sure the latest flows are activated.

Use the instance Incognito setting to quickly toggle between requester and approver.

Impersonate the requester to ensure the form works.

Make sure the requester's user record has a manager specified.

Create and select your Testing Update Set, before starting the test cases.

Use your Admin account, so you can approve the items quickly.

Click on filter breadcrumb, drag and drop on the Report > Create New module

Click Funnel, define filter conditions, click Create Report

Click Context Menu, select Create Report

Apply filter, right click on column header, select Bar Chart

Apply filter, right click on column header, select Create Report

Select Data Source, Schedule Transform

Load Data, Create Transform Map, Run Transform

Define Data Source, Select Transform Map, Run Transform

Select Import Set, Select Transform Map, Run Transform

Data Policies run only after Ul Policies run successfully

Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

Feature

Guided boards

Flexible

Freeform

Search

Form buttons

list Buttons

Related Links

Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Specify the Dept_Mgr role on the catalog content block

Add the Department Manager group to the catalog item’s user criteria

Add the Department Manager group to the catalog item’s ACL

Only publish the item in the HR service catalog

Use a Dept_Mgr ACL on the HR service catalog

Select Fields and Columns module

Right click on form header, select Configure > Form Layout

Click on context menu, select Configure > Form Designer

Select Field Class Manager module

Coalesce Data

Transform Data

Import Data

Load Data

Group

Department

My reports

Team

Dashboards

Global

Admin

Activate application trigger spoke

Activate trigger security rules

Activate application spoke, and plug-ins as needed

Assign Application trigger role [sn_app_trigger_write] to SME

Activate application plugins only

an action

a spoke

a connection

an integration step

CSDM Items

CMDB

Configuration item

Service Offerings

Asset

Common Services Data Model (CSDM)

Information Technology Service Management (ITSM)

Configuration Management Database (CMDB)

Information Technology Infrastructure Library (ITIL)

A group is one record stored in the Group Type [sys_user_group_type] table

A group is one record stored in the Group [sys_user_group] table

A group defines a set of users that share the same location

A group defines a set of users that share the same job title

Make active, set visibility, and save

Assign a name, set visibility, and save

Assign a group, set visibility, and save

Make active, assign a name, and save

Task Escalation Clock

Service Level Agreements

Inactivity Monitor

Response Time Clock

Business Time Remaining

Star

Clock

Application

Funnel

UI Action

Client Script

UI Script

UI RuIe

UI Policy

personal ize.control

personal_list

ul_page_admin

ui_action_admin

Long-term signals

Non-signals

Anti-signals

Stability signals

Local Sources (i.e. XML, CSV, Excel)

Implementation Spoke

DataHub

JDBC Connection

Network Server

LDAP Connection

The Event Registry lists all Events that have successfully completed within a 24-hour period

The Event Registry is a list of all Events that originate through an integration

The Event Registry is a module that provides Event definitions

The Event Registry is a list of all Events that have successfully completed after being Invoked by a script

Localization Framework plugin

(com.glide.localization_framework)

Translation Framework plugin (com.glide.translation_framework)

Multiple Language Framework plugin (com.glide.multiple.language_framework)

Language Al Framework plugin (com .g I id e. language.ai _framework)

Batch

Verify

Test

Preview

An Event is a trigger that has a direct response in the platform

An Event is an indication to the ServiceNow processes that something has occurred

An Event is an indicator that a Priority 1 (P1) Incident has been logged

An Event is a recognized, scheduled occurrence of a process

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

For a specific role, group, or user

For a specific row, column, or table

For specific groups

For a specific CMDB Configuration item

Go to the Number Maintenance application and change the prefix to "IN" for incident

Create a Business Rule that modifies the prefix before the Insert operation

The prefix of an incident cannot be changed because it is a built-in feature

Submit a Change Request to ServiceNow Technical Support

Verify Update Set is Complete, Retrieve, Preview, Apply

Verify Update Set is Complete, Test Connection, Apply

Verify Update Set is Complete, Test Connection, Commit

Verify Update Set is Complete, Retrieve, Preview, Commit

CI Relationship Editor

CMDB Builder

CI Service Manager

Cl Class Manager

A role is one record m the Role [sys_user_role] table

A role is one record in the Role Iuser_sys_role] table

A role is a persona used In Live Feed Chat

A role Is a set of modules for a particular application

Update Sets

Code Sets

Update Packs

Configuration Logs

Remote Sets

Local Sets

Code Packs

A column is a field in the database and a record is one user

A column is one field and a record is one row

A column is one field and a record is one column

A column contains data from one user and a record is one set of fields

Changes made to tables, forms, schedules, and client scripts

Changes made to tables, forms, views, and fields

Changes made to: tables, forms. Business Rules, and data records

Changes made to: tables. forms groups, and configuration items (Cls)

The Task table is the only table that can be a destination for imported data in the Transform Map module

The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module

Any ServiceNow table can be a destination for imported data in the Transform Map module

Homepages

Data

Published Workflows

Business Rules

Schedules

Database changes

Related Lists

Before, After, Async, Display

Prior to, Synchronous, on Update

Insert, Update, Delete, Query

Before, Synchronous, Scheduled Job, View

As newly generated icons

As scratchpad variables

As new tabs

As data pills