CSA Exam Dumps : ServiceNow Certified System Administrator

InServiceNow,Visual Task Boards (VTBs)provide aKanban-style interfaceto manage and track work. There arethree main typesof Visual Task Boards, but " Feature " is notone of them.

Freeform Board (Valid Type)

Manually created boards wherecards can be moved freelywithout predefined conditions.

Users canadd and organize tasks as needed.

Example: Personal task management.

Guided Board (Valid Type)

Createdfrom a list viewandlinked to a ServiceNow table(e.g., Incident, Change, Task).

Cards on the boardautomatically updatebased on conditions.

Example: Managing Incidents or Change Requests.

Flexible Board (Valid Type)

Similar toGuided Boards, but allows users tomanually reordertasks within lanes.

Offers moreflexibilitywhile still being linked to a data source.

Example: Sprint Planning or ITSM Workflows.

" Feature " is NOT a Visual Task Board type in ServiceNow.

ServiceNow does use the term " Feature " in Agile Development (for tracking high-level product functionalities), but it is not related to VTBs.

Types of Visual Task Boards in ServiceNow:Why is " Feature " Incorrect?

Why Other Options Are Correct?Guided, Flexible, and Freeformare thethree valid typesof Visual Task Boards in ServiceNow.

Visual Task Boards Overview

ServiceNow Visual Task Boards

Types of Visual Task Boards

Creating and Using VTBs

References from ServiceNow CSA Documentation:

In ServiceNow,wildcardsare used to filter lists effectively. To search for records whereShort Description contains " email " , use theasterisk (*) wildcard.

Click the List Magnifier (???? ) to enable column search.

In the " Short Description " column search box, type:

Steps to Filter a List for " email " in Short Description:CopyEdit

*email

Press Enterto apply the filter.

*email→ Finds any record where " email " appearsanywherein theShort Description.

email*→ Finds records where " email " is at thebeginningof theShort Description.

*email*→ Also works but is redundant, as*emailalready searches within the text.

A. Click List Magnifier, on Short Description, type “email”, click enter →Incorrect

Typing just " email " only searches for an exact match, not occurrenceswithinthe text.

C. Click List Magnifier, on Short Description, type email, click enter →Incorrect

Same issue as (A) – it doesnotuse a wildcard, so it only returns exact matches.

D. On Search box, select text, type email, click enter →Incorrect

Theglobal search barisnot column-specific, meaning it searches across multiple tables, not justShort Description.

Using List Filters and Wildcards

ServiceNow Search Wildcards

Why Wildcards Matter?Why Other Options Are Incorrect?Official ServiceNow Documentation Reference: