CSA Exam Dumps : ServiceNow Certified System Administrator

In ServiceNow,Priorityis achoice field, meaning it has predefined values (e.g., 1 - Critical, 2 - High, etc.). If a customer wants to change the values to displayP1, P2, P3, P4consistently across all tasks, you must modify thechoice list valuesfor the Priority field.

Right-click on the Priority fieldin the Incident form.

Select“Show Choices”from the context menu.

In theChoice List Entriestable, modify theLabelvalues to match the internal terminology (P1, P2, P3, P4).

Ensure that the changes applyto all Task-related tables(such as Incident, Change, and Problem).

The“Show Choices”option displays the choice list for that specific field, allowing modifications to the values displayed in the dropdown.

This ensures consistency across all records using thePriorityfield.

A. Configure Lists:Configures list views,not choice field values.

B. Show Options:Not a valid option in ServiceNow for modifying choice fields.

C. Configure Task:Configures the task table settings,not choice list values.

E. Show Choice List:Not a valid ServiceNow menu option.

F. Configure Options:Not a valid option in ServiceNow for modifying choice fields.

Modifying Choice Lists in ServiceNow:ServiceNow Docs

How to Customize Dropdown Fields in ServiceNow

Steps to Modify the Priority Field Choices:Why is the Correct Answer "Show Choices"?Why Not the Other Options?References from the Certified System Administrator (CSA) Official Documentation:Using“Show Choices”, administrators can updatechoice valueswhile preserving the existingbackend values, ensuring consistency in workflows and reports.

InServiceNow Flow Designer, adata pillrepresentsvariables, record fields, or outputs from previous stepsthat can be used dynamically in the flow.

Data pillsallow flow designers to referencerecord datawithout manually specifying table fields.

Dragging a data pillonto a flow step ensures that the correct values areautomatically mappedfrom the referenced record.

This is the recommended method for using record datawithin a flow.

Why is Option D Correct?

Why Are the Other Options Incorrect?A. Drag the table icon onto the flow definition

IncorrectbecauseFlow Designer does not use table iconsfor referencing records.

Instead, it utilizesdata pills and actionsto retrieve and manipulate record data.

B. Use the condition builder to specify the desired values

Incorrectbecause thecondition builderis used fordecision logic(e.g., If-Else conditions), not for referencing record data.

C. Specify the source table on the data pill related list

Incorrectbecause youcannot manually specifya table in a data pill.

Data pills areautomatically createdwhen an action retrieves data from a record.

E. Add the table reference using the slush bucket

Incorrectbecauseslush bucketsare used in ServiceNow for selecting multiple items (e.g., roles, groups),not for referencing record data in a flow.

ServiceNow Flow Designer - Using Data Pills

ServiceNow Flow Designer - Best Practices for Record Referencing

ServiceNow ITSM - Automating Workflows with Flow Designer

References to Official Certified System Administrator (CSA) Documentation:

When you create a new table in ServiceNow,best practices for the navigation paneensure that the table is properlyorganized, accessible, and followsrole-based visibility standards.

Modulesallow users tonavigate directly to the tablefrom the left navigation pane.

Settingrole-based accessensures that only authorized users can view or use the table.

Navigate toSystem Definition > Modules, and definewho can accessthe module usingroles.

This ensuresconsistencyin navigation and makes it easier for users to locate the table.

Example:If you create a table"Project Tasks", theApplication Menushould also be named"Project Tasks".

This followsServiceNow UI best practicesfor organization.

1. Specify which Roles can see the Module (Correct - C)2. Create an Application Menu with the Same Name as the Table Label (Correct - E)

A. Set the filter condition on the Application Menu →Incorrect

Application Menus do not requirefilter conditions; they are forgrouping related modulesunder a category.

B. Set the font style on both the Application Menu and the Module →Incorrect

Font stylesare not customizable in the navigation pane.

D. Specify which Roles can see the Application Menu →Incorrect

TheApplication Menuitself is usually visible to all users unless restricted bymodule-level roles.

The best practice is torestrict roles at the module level(Correct Answer: C).

F. Create a Module with the Plural of the Table Label →Incorrect

While it isa common practice, it isnot a strict best practice.

Example: If your table is"Incident", the module is typically named"Incidents", but it’s not a mandatory rule.

Why Other Options Are Incorrect?

Managing Application Menus and Modules

Creating Tables and Modules

Official ServiceNow Documentation Reference: