CSA Exam Dumps : ServiceNow Certified System Administrator

InServiceNow IntegrationHub, third-party API integrations within aFlow Designerflow are known asspokes. Aspokeis a scoped application containingFlow Designer actions and subflowsthat allow the flow to interact with external systems or ServiceNow applications.

Spokes in IntegrationHub

Aspokeis a collection ofpredefinedandcustomactions, subflows, and data streamsused to integrate with external systems.

Spokes provide ano-code/low-codeapproach to integrating third-party applications.

Examples ofprebuilt spokesavailable in ServiceNow include:

Slack Spoke(for Slack API integrations)

Microsoft Teams Spoke(for Teams integration)

Jira Spoke(for integrating with Atlassian Jira)

How Spokes Work

When a flow needs to interact with an external system (e.g., sending data to Jira or retrieving information from Slack), itcalls an action from a spoke.

Each spoke containsmultiple predefined actionsthat execute API requests or perform tasks like creating records, updating data, or fetching information.

Comparison with Other Options

A. an action→ Incorrect

Actions are individual steps in a flow, not the complete integration package. Actions exist inside spokes.

C. a connection→ Incorrect

Aconnectionis a configuration that stores authentication details (e.g., API keys, OAuth tokens) used by a spoke.

D. an integration step→ Incorrect

No such term as “integration step” exists in ServiceNow IntegrationHub.

ServiceNow Docs - IntegrationHub

ServiceNow Docs - Spokes in Flow

Key Concepts Related to IntegrationHub and SpokesOfficial References from the Certified System Administrator (CSA) Documentation:

InServiceNow, the best practice for managingusers, groups, and rolesis based onrole-based access control (RBAC).

Assign Roles to Groups (Correct)

Instead of assigning roles directly to users, it is abest practice to assign roles to groups.

This ensuresbetter role management, easier administration, and scalability.

Example:

The"IT Support"group has the"itil"role.

All users in this group automatically get theitilrole.

Add Users to Groups (Correct)

Users should be assigned togroupsrather thanroles directly.

Groups inherit roles, so when a user is added to a group, they automatically receivethe appropriate access.

Example:

A new Service Desk agent joins the"Service Desk"group and immediately gets the associated roles (itil,incident_manager, etc.).

A. You should never assign roles to groups(Incorrect)

Incorrect: Assigning roles to groups is therecommended best practice.

Managing roles at thegroup levelmakesaccess control more efficient and scalable.

B. You should assign roles to users(Incorrect)

Incorrect: Assigning roles directly to users isnot a best practicebecause it becomes difficult to manage as the organization grows.

Instead, users should beadded to groupsthat have the necessary roles.

Best Practices for Users, Groups, and Roles:Why Other Options Are Incorrect?

Managing Users, Groups, and Roles

ServiceNow Best Practices for Roles & Groups

Role-Based Access Control (RBAC)

User Administration

References from ServiceNow CSA Documentation:

In ServiceNow,Pluginsare used to activate additional applications or functionalities within a development instance. A plugin is apackage of features, configurations, and applicationsthat extends the platform’s capabilities.

Plugins introduce new capabilities– They allow you to enable or disable specific functionalities, such as ITSM, CMDB, HR Service Delivery, and Performance Analytics.

Plugins can be installed or activatedfrom theSystem Definition > Pluginsmodule.

Some plugins are available by default, while others require activation by an administrator or ServiceNow support.

Plugins can depend on other plugins, meaning some functionality requires multiple plugins to be activated.

A. App Package:No such term in ServiceNow. Applications in ServiceNow are delivered viaPlugins or App Engine Studio, not "App Package."

B. Updated Pack:Not a ServiceNow term. ServiceNow updates are delivered aspatches or application updates, not an "Updated Pack."

C. Patch:Apatchis a minor update or bug fix released by ServiceNow but does not introduce new functionality.

E. App Updated Set:Update Setstrack changes in a development instance but are used formigrating configurationsbetween instances, not for activating functionality.

ServiceNow Plugins Documentation:ServiceNow Docs

Managing and Activating Plugins in ServiceNow(Admin Guide)

Why is the Correct Answer "Plugin"?Why Not the Other Options?References from the Certified System Administrator (CSA) Official Documentation: