CSA Exam Dumps : ServiceNow Certified System Administrator

InServiceNow Knowledge Management, access towho can write articlesin aknowledge baseis controlled using the"Can Contribute"permission.

The"Can Contribute"tab allows administrators to specifywhich users or groups can create, edit, and manage knowledge articleswithin a specific knowledge base.

For example:

If a user isgranted "Can Contribute" access, they canwrite and editknowledge articles.

If a useronly has "Can Read" access, they canviewarticles butcannotcreate or modify them.

A. Can Read–Defines whocan viewknowledge articles, butnot who can writethem.

B. Can Write–No such tab exists in ServiceNow knowledge base settings. Instead, the correct term is"Can Contribute."

D. Can Author–"Can Author" is not an official permission setting in ServiceNow. The correct term is"Can Contribute."

E. Cannot Author–No such option exists in ServiceNow Knowledge Base permissions.

When creating filters inServiceNow, the elements should be specified in the following order:

Field– The database field (column) that is being filtered.

Operator– The comparison method, such as "is", "contains", "greater than", etc.

Value– The specific data that the filter should match.

Example of a Properly Structured Filter:Imagine filtering a list ofIncidentswhere the priority is high. The filter would be structured as:

Field:Priority

Operator:is

Value:High

is– Matches an exact value

is not– Excludes a specific value

contains– Looks for a partial match

greater than– Finds records with a value greater than the specified one

less than– Finds records with a value less than the specified one

B. Field, Operator, then Condition– Incorrect.

"Condition" is not an individual filter element in ServiceNow; theoperatoralready defines the condition (e.g., "is", "contains").

C. Operator, Condition, then Value– Incorrect.

The field must comefirstto define what data is being filtered. The operator follows next.

D. Value, Operator, then Field– Incorrect.

This is completely reversed; you must specifywhat fieldyou are filtering first before applying conditions.

ServiceNow Product Documentation → Filters and Condition Builder

ServiceNow CSA Study Guide → Data Management and List Filters

ServiceNow List Views → Using Filters and Operators

Common Operators in ServiceNow Filters:Explanation of Incorrect Answers:References from Certified System Administrator (CSA) Documentation: