Full Access ServiceNow CSA Tutorials

TheAutomated Test Framework (ATF)is thebuilt-in testing frameworkin ServiceNow used totest applications, including Server-side scripts and logic.

Enablesautomated testing of ServiceNow applicationswithout manual effort.

Can testserver-sidescripts (e.g., Business Rules, Script Includes, and Workflows).

SupportsUI testingfor forms, lists, and portals.

Reduces testing time and enhancesrelease reliability.

ServiceNow is alow-code/no-codeplatform, so ATF provides aplatform-specifictesting tool.

ATF allowstest creation without coding, making it easy for administrators and developers to use.

Integrates with Continuous Integration (CI/CD) pipelinesto ensuresmooth updates.

Key Features of ATF:Why ATF is Used for Testing ServiceNow Applications?

A. Selenium →Incorrect

Seleniumis used forweb UI automation, but it isnot built into ServiceNow.

ATF is thepreferredtesting framework for ServiceNow applications.

B. Test Driven Framework (TDF) →Incorrect

No such frameworkcalled "Test Driven Framework" in ServiceNow.

TDD (Test-Driven Development)is asoftware development methodology, not a testing tool.

C. JUnit →Incorrect

JUnit is a Java-based testing frameworkused for Java applications.

ServiceNow scripts useJavaScript, not Java.

Why Other Options Are Incorrect?

Automated Test Framework (ATF)

Official ServiceNow Documentation Reference:

TheActivity Formatterin ServiceNow is a UI element that trackschanges and updatesmade to a record, including actionsnot saved directly within a field.

Displays atimeline of record updates, including comments, work notes, and field changes.

Capturessystem-generated events(such as status changes).

Allows users to viewhistorical activityon a record.

A. Sidebar– Thesidebarprovidesquick access to navigation menus, butdoes not track unsaved field changes.

B. List Editor– TheList Editorallowsinline editingof records but doesnot track changes separately.

D. Dictionary– TheDictionarydefines fields and tables but doesnot track changes made to records.

ServiceNow Activity Formatter

ServiceNow CSA Training Module:"Working with Activity Streams and Record History"

Key Features of the Activity Formatter:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:

In ServiceNow, users cancustomizetheir list views byrearranging, adding, or removing columns. This is done through theList Layout Configuration.

B. Right-click on any column header. Context Menu > Configure > List Layout

Thequickestway to modify columns in a list view.

Steps:

Right-click on any column headerin the list.

SelectConfigure > List Layoutfrom the context menu.

Add, remove, or rearrange columns as needed.

ClickSave.

A. Click Personalize List

Incorrect terminology—there is no "Personalize List" option for configuring list columns.

"Personalize" is used for settingpersonal preferences, not list layouts.

C. Click List Context Menu > Personalize List

TheList Context Menudoes not have a "Personalize List" option for column arrangement.

D. Click List Content Menu > Configure > List Layout

Typo in "List Content Menu"—the correct term is"List Context Menu".

However,right-clicking on the column header(Answer B) is the recommended method.