ServiceNow CSA Exam With Confidence Using Practice Dumps

Importing data into ServiceNow involves usingImport Sets, which act astemporary staging tablesbefore transferring data to the target table. The correct sequence of steps is as follows:

Load the Data

Upload data from an external source (CSV, Excel, XML, JDBC, or API).

The data is stored in anImport Set table(temporary staging table).

Create Transform Map

ATransform Mapdefineshowdata from the Import Set should be mapped to thetarget table(e.g.,incident,cmdb_ci).

Example:Mapping "Full Name" in Import Set → "User Name" in sys_user table.

Transform Data

Executes theTransform Map, moving data from the Import Set into the target table.

Anydata conversion rules or business logic(such as field mapping, script processing) are applied.

Clean Up Import Table

After a successful import, thetemporary Import Set tablecan be deleted to free up space.

A. Select source file; Run automap; Transform data; Clean up target table

Automapis optional and does not apply in every scenario.

Cleaning up the target tableis incorrect—the cleanup applies to theImport Set table, not the target table.

B. Set up LDAP; Test map; Create update set; Run import; Apply update set

LDAP is foruser authentication, not for importing data.

Update Sets are used formoving configurations, notdata imports.

C. Identify source; Import transform map; Run transformer; Verify import

"Run transformer"is incorrect—the correct step is"Transform Data".

Importing does not require averification step; instead, data is reviewed usingTransform History.

Predictive Intelligence (PI)in ServiceNow is anAI-powered frameworkthat helpsautomate classificationanddecision-makingbased on historical data. It canautomatically populate values for fields like Priority and Categorybased on theShort Descriptionfield value.

D. Predictive Intelligence

Usesmachine learning modelsto analyze patterns in previous records.

Automaticallysuggests or assigns valuesfor fields likePriority, Category, and Assignment Group.

Example:

If a user submits anincident with "Email not working"in theShort Description, Predictive Intelligence can:

SetCategorytoEmail

SetPrioritytoMedium

Assign the ticket to the appropriateSupport Group

A. UI Policy

UI Policiescontrolform behavior(e.g., showing/hiding fields) butdo notdynamically assign values based on machine learning.

B. Assignment Rule

Assignment Rulesdeterminewho gets assigneda record based on conditions butdo not populate Priority or Category automatically.

C. Action

"Action"is not a framework—it refers toFlow Designer actions, which require manual configuration.

E. CSDM (Common Service Data Model)

CSDMis adata frameworkfor managing CIs and services, but it doesnot handle automatic field population.

InServiceNow Flow Designer, adata pillrepresentsvariables, record fields, or outputs from previous stepsthat can be used dynamically in the flow.

Data pillsallow flow designers to referencerecord datawithout manually specifying table fields.

Dragging a data pillonto a flow step ensures that the correct values areautomatically mappedfrom the referenced record.

This is the recommended method for using record datawithin a flow.

Why is Option D Correct?

Why Are the Other Options Incorrect?A. Drag the table icon onto the flow definition

IncorrectbecauseFlow Designer does not use table iconsfor referencing records.

Instead, it utilizesdata pills and actionsto retrieve and manipulate record data.

B. Use the condition builder to specify the desired values

Incorrectbecause thecondition builderis used fordecision logic(e.g., If-Else conditions), not for referencing record data.

C. Specify the source table on the data pill related list

Incorrectbecause youcannot manually specifya table in a data pill.

Data pills areautomatically createdwhen an action retrieves data from a record.

E. Add the table reference using the slush bucket

Incorrectbecauseslush bucketsare used in ServiceNow for selecting multiple items (e.g., roles, groups),not for referencing record data in a flow.

ServiceNow Flow Designer - Using Data Pills

ServiceNow Flow Designer - Best Practices for Record Referencing

ServiceNow ITSM - Automating Workflows with Flow Designer

References to Official Certified System Administrator (CSA) Documentation: