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In ServiceNow,High Security Settingsrequireelevating privilegesto make changes. Administrators need toelevate to the security_admin roleto access and modify sensitive settings.

A. Select Elevate Roles

Admins must go toUser Menu (top-right corner) > Elevate Roles.

Selectsecurity_admin, then clickOKto temporarily gainelevated privileges.

This allows access toHigh Security Settings, including ACLs and security configurations.

B. Add security_admin role to your user account

Only anexisting admin with security_admincan grant this role.

Even if a user hassecurity_admin, they still need toelevateto access high-security settings.

C. Impersonate Security Admin

Impersonation does not work for security_admin.

Users mustelevatetheir own privileges instead.

D. Use System Administrator < Elevate Roles module

There isno module named "Elevate Roles"under System Administrator.

Elevation is done via theUser Menu (top-right corner of ServiceNow UI).

TheActivity Stream icon (Live Feed)allows users tomonitor real-time updateson records assigned to them. This is particularly useful for task workers who need to trackcustomer responses, status changes, and work progresswithout manually refreshing records.

Navigate toMy Work List(or any list view showing assigned tasks).

Click theActivity Stream (Live Updates) iconat the top of the list.

Areal-time updates frameappears, showing all changes to the listed records.

A. Open an Agent Workspace tab for each record he wants to monitor

WhileAgent Workspaceoffers real-time updates, opening multiple tabs isinefficient and unnecessarywhen live updates can be monitored in a single stream.

B. Select Service Desk > My Work Dashboard

TheMy Work Dashboardprovides an overview of assigned tasks butdoes not show live updates.

C. Click on the eyeglass icon to expand the Monitor frame

There isno "eyeglass icon"used for monitoring updates in ServiceNow.

✔UI Policiesare the best way to implement dynamic form behavior such asmaking fields mandatory, hiding/showing fields, and setting values based on conditions.

Making "Resolution Code" mandatory when "State" is changed to "Resolved"

This requires aUI Policythat:

Condition:State = Resolved

Action:Set "Resolution Code" field toMandatory = True

Hiding the "Major Incident" checkbox unless the logged-in user has the "Major Incident Manager" role

This requires anotherUI Policythat:

Condition:User does NOT have the rolemajor_incident_manager

Action:Hide the field

Option A (Dictionary Design)

The dictionary defines the structure of fields butdoes not control dynamic form behaviorlike field visibility or conditions.

Option B (Field Limiter)

There is no such feature called "Field Limiter" in ServiceNow.

Option D (UI Design)

"UI Design" is not a recognized concept in ServiceNow.UI Policiesare used for form behavior changes.

Option E (Form Constraint)

There is no "Form Constraint" feature in ServiceNow; ACLs and UI Policies control field behavior instead.