New Release CSA Certified System Administrator Questions

ADashboardin ServiceNow is an interface that allows users to display multiplePerformance Analytics (PA) widgets, reports, and other visual elementsin a single, consolidated view.

Provides asingle-screenview of critical data, improvingvisibilityinto key metrics.

Can includereports, Performance Analytics indicators, lists, and interactive filters.

Allows users tocustomize layoutsand adjust widgets based on roles and permissions.

Useful forexecutive summaries, ITSM performance tracking, and real-time operational monitoring.

A. Form–

A Form is used todisplay and input data for a single recordin a table (e.g., an incident, change request, or user record).

It does not provide a multi-widget interface.

B. List–

A List displaysmultiple records from a tablein a tabular format but does not support widgets or Performance Analytics.

D. Timeline–

The Timeline visualization is used for showingtime-based data, such as Change Requests over time, but does not provide multiple reporting widgets in a single interface.

ServiceNow Docs: Dashboards

ServiceNow CSA Official Training Guide (Reporting & Dashboards)

Key Features of a ServiceNow Dashboard:Why the Other Options Are Incorrect?References from Certified System Administrator (CSA) Documentation:

InServiceNow, tables are structured in a hierarchical format wheresome tables can extend others, inheriting fields and properties. However, there are specific tables thatdo not extend any other table but can be extended—these are known asBase Tables.

Base Tables:

ABase Tableis a table thatdoes not extend another tablebutcan be extended by other tables.

It serves as afoundationfor creating new tables.

Example:

Task Table (task)– TheIncident, Problem, and Change tablesextend from the Task table.

Configuration Item Table (cmdb_ci)– Used as a base for various CI types.

Core Tables:

Core Tablesare thestandard tablesprovided by ServiceNow.

Theycan be base tables or extended tablesdepending on their role.

Example:

Task (task)andUser (sys_user)are core tables, but onlysome core tables are base tables.

Extended Tables:

Extended Tablesare tables thatinherit fields and functionalityfrom aparent table.

Example:

Incident (incident)extends fromTask (task).

Custom Tables:

Custom Tablesare tables thatdevelopers create for specific business needs.

They may or may not extend another table depending on their design.

Understanding Table Types in ServiceNow

Why Answer "A" is Correct:✔️"Base Tables" are tables that may be extended by other tables but do not extend another table.

These tablesdo not inherit fieldsfrom any other table.

They provide thefoundation for extensions, making them the top-level tables in ServiceNow’s data hierarchy.

Example: TheTask tableis a base table because it does not extend another table but serves as the foundation for many other tables (e.g., Incident, Problem, Change).

Why the Other Answers Are Incorrect:B. "Core Tables"

IncorrectbecauseCore Tables are standard ServiceNow tables, but theycan be either base or extended tables.

Not all core tables follow the definition of a base table.

C. "Extended Tables"

Incorrectbecause extended tablesinherit fields from parent tables, meaning theydo extend another table.

Example: TheIncident table extends from the Task table, making it anextended table.

D. "Custom Tables"

IncorrectbecauseCustom Tablescan beeither base or extended tablesdepending on how they are created.

If a developer chooses to extend an existing table, then it isnot a base table.

ServiceNow CSA Study Guide – Data Schema & Tables

ServiceNow Docs: Table Hierarchy & Extensions(ServiceNow Documentation)

ServiceNow Data Model Overview (Base Tables & Extended Tables)

References from the Certified System Administrator (CSA) Documentation:

UI Policies and UI Actionsare both part of theServiceNow user interface customizationbut serve different purposes.

Used todynamically change form field behaviorsbased on specific conditions.

Canmake fields read-only, mandatory, or hiddenwithout requiring scripts.

Runson the client-side (browser)to improve performance and responsiveness.

Example:

If theCategoryisHardware, theSerial Numberfield becomesmandatory.

Used tocreate buttons, links, and context menu actions.

Can executescriptsto perform specific actions when clicked.

Runs on theserver-side or client-sidedepending on configuration.

Example:

A"Save" buttonthat becomesvisible only to users with a specific role.

UI Policy(not UI Action) is responsible for making fieldsread-only, mandatory, or hidden.

UI Action(not UI Policy) is responsible for making aSave button visiblefor specific users.

ServiceNow Docs: UI Policy

ServiceNow Docs: UI Action

UI Policy:UI Action:Why Option A is Incorrect?References from Certified System Administrator (CSA) Documentation:

In ServiceNow, ataskis a record that represents work that needs to be completed. It follows a lifecycle where it is:

Created– A task is generated, either manually or automatically (e.g., an incident, change request, or problem record).

Worked Upon– Users perform necessary actions, update statuses, and progress the task towards resolution.

Closed– Once completed, the task reaches a closed state, indicating that no further action is needed.

Tasks in ServiceNow are derived from theTask [task]table.

Common task-based records includeIncidents, Change Requests, Problems, and Service Requests.

Tasks follow a defined workflow and state transitions (e.g., New → Work in Progress → Resolved → Closed).

Key Features of a Task:

A. Report:

A report is a visualization of data and does not follow a lifecycle involving work or closure.

B. Workflow:

A workflow definesprocess automationand the movement of tasks, but it is not something that gets "worked upon" directly like a task.

C. Event:

Events are system-generated triggers that notify or automate actions, but they do not have a structured lifecycle like a task.

Why Other Options Are Incorrect:

ServiceNow Documentation:Task Management in ServiceNow

CSA Exam Guide:Coverstask recordsas fundamental entities that go through a lifecycle.

Reference from CSA Documentation:Thus, the correct answer isD. Task.