Exactprep CSA Questions

ServiceNow Certified System Administrator Questions and Answers

Question 13

What is the purpose of flagging an article in a knowledge base?

To mark an article to read later.

Allow a user to submit feedback about an article

Reporting an error

Question 14

Which of the following allows a user to edit field values in a list without opening the form?

Data Editor

Edit Menu

List Editor

Form Designer

Question 15

The baseline Service Catalog homepage contains links to which of the following components?

Record Producers, Order Guides, and Catalog Items

Order Guides, Item Variables, and Workflows

Order Guides, Catalog Items, and Workflows

Record Producers, Order Guides, and Item Variables

Question 16

Which three Variable Types can be added to a Service Catalog Item?

True/False, Multiple Choice, and Ordered

True/False, Checkbox, and Number List

Number List, Single Line Text, and Reference

Multiple Choice, Select Box, and Checkbox