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AnUpdate SetinServiceNowis a mechanism for capturing and migratingcustomizations and configurationsfrom one instance to another (e.g.,Development → Test → Production).

What is Captured in an Update Set?Update Sets recordconfiguration changes, such as:

Tables & Database Schema Changes(e.g., new tables, modified fields)

Form Layout & UI Changes(e.g., changes in form views, UI policies)

Schedules(e.g., Scheduled Jobs, Business Rules with scheduled actions)

Client Scripts(e.g., JavaScript running on the client side)

Business Rules, UI Actions, UI Policies

Workflows, Script Includes, ACLs (Access Control Rules)

Email Notifications, Dictionary Entries, Application Menus

What is NOT Captured in an Update Set?Data Records (e.g., Incident, Change Request, CMDB data)

Group Memberships & User Data

System Properties (some properties may require manual migration)

Attachments & Scheduled Reports

B. Changes made to tables, forms, views, and fields(Incorrect)

Views and Fieldsare part of UI changes, butschedules and client scriptsare also included in Update Sets, makingOption A more complete.

C. Changes made to tables, forms, Business Rules, and data records(Incorrect)

Data records (actual table entries like incidents or change requests) are NOT captured in Update Sets.

D. Changes made to tables, forms, groups, and configuration items (CIs)(Incorrect)

Groups and CIs (CMDB data) are considered data and are NOT included in Update Sets.

Instead,CIs should be migrated using Import Sets or CMDB data export/import.

Why Other Options Are Incorrect?

Understanding Update Sets

Update Sets Overview

What Gets Captured in Update Sets?

Best Practices for Using Update Sets

References from ServiceNow CSA Documentation:

TheFlow Designermodule in ServiceNow is used to create and manageautomationsthat involve business logic such asapprovals, tasks, notifications, and integrations. It provides ano-code/low-codeenvironment where users can define automated workflows without needing to write scripts.

Automates Processes– Handles approvals, notifications, and task assignments.

No-Code Interface– Users can build workflows using adrag-and-dropinterface.

Replaces Legacy Workflows– Flow Designer is themodernalternative to Workflow Editor.

Integrates with Spokes– Can connect to other systems usingIntegration Hub.

Triggers– Define when a flow starts (e.g., record changes, schedules, API calls).

Actions– Define what happens (e.g., create a task, send an email, update a record).

Conditions– Add logic to control execution paths.

B. Process Automation > Flow Administration→ Used formanaging existing flows, not creating new ones.

C. Process Automation > Workflow Editor→ This is thelegacyworkflow automation tool, replaced by Flow Designer.

D. Process Automation > Process Flow→ No such module exists in ServiceNow.

E. Process Automation > Active Flows→ Displaysalready running flows, but does not allow new flow creation.

InPerformance Analytics (PA),long-term signalsarekey performance indicators (KPIs) that help organizations make data-driven decisions for sustained workflow stability. These KPIs providetrends over time, allowing businesses to analyze patterns, predict future performance, and optimize workflows for efficiency.

Track Trends Over Time→ Identify slow-moving changes and patterns.

Support Predictive Analysis→ Help in making data-driven strategic decisions.

Reduce Unplanned Changes→ Avoid reactive decisions by monitoringhistorical data.

Incident Backlog Over Time→ Measures incident accumulation to prevent delays.

Change Success Rate→ Analyzes how well changes are implemented without failures.

Mean Time to Resolution (MTTR)→ Tracks how long it takes to resolve incidents.

How Long-Term Signals Help in Workflow Stability:Example KPIs Used in Performance Analytics:

Why "A. Long-term signals" is Correct:Long-term signals provide historical trends that help organizations maintain stable workflows.

B. Non-signals→No such term exists in Performance Analytics.

C. Anti-signals→Not a recognized Performance Analytics term.

D. Stability signals→Misleading term; long-term signalsare what provide stability insights.

Why Other Options Are Incorrect:

ServiceNow Documentation:Performance Analytics Overview

CSA Exam Guide:Coverslong-term KPI tracking for workflow stability.

Reference from CSA Documentation:Thus, the correct answer is:

A. Long-term signals