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Detailed Explanation:

In ServiceNow, list views can be customized to group records by specific fields to enhance data organization. To group records by theCategorycolumn:

Option Aallows administrators to use the list context menu to group records by category, providing easy data visualization based on the selected column.

Option Dinvolves using the Group icon (usually located in the column header) and selecting the category for grouping. These grouping options simplify navigating and analyzing data by sorting records based on relevant columns, like Category. (Reference: ServiceNow Documentation - List Controls and List Context Menu)

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In ServiceNow, lists of records from a table are accessed using the .list suffix in theFilter Navigator.

The correct format is: .list

To view all records from the sys_user table, the correct navigation path issys_user.list.

Explanation of Incorrect Options:

sys_user.view→ Invalid, .view is not a valid ServiceNow navigation path.

sys_user.display→ Not a standard navigation path in ServiceNow.

sys_user.do→ .do is used forindividual record forms, not lists.

ServiceNow providesover 25 report typesto visually represent data for analysis and decision-making. Reports can becharts, tables, or trend graphs, depending on the data set.

A. Pie

A circular chart thatshows proportionswithin a whole.

Example:Distribution of Incidentsby category (Hardware, Software, Network).

B. Speedometer

Agauge-style reportthat represents values within a range (low to high).

Example:Incident SLA Compliance Percentage.

C. Odometer

A report type similar to aSpeedometer, but shows asingle metric value.

Example:Number of Open Tickets in a Queue.

E. Horizontal Bar

Displaysbars horizontally, ideal for comparingmultiple categories.

Example:Number of Incidents per Assignment Group.

G. Donut

Similar to aPie Chart, but with ahole in the middle.

Example:Percentage of Change Requests by Risk Level (Low, Medium, High).

D. Thermometer

Not a standard ServiceNow report type.

No officialthermometer-stylereports exist.

F. Semi-Donut

Not a standard report type in ServiceNow.

ServiceNow supportsPie, Donut, and Speedometer, but not "Semi-Donut".

TheSystem Administrator (admin)role is the most powerful and common role in ServiceNow, providing access to nearly all platform features, functions, and data. Users with this role have full control over system configurations, user management, security settings, application access, and more.

Full system accessto all applications, modules, tables, and records.

Ability toconfigure and customizethe platform.

Create, update, and deleterecords in any table.

Manage roles and users, including assigning roles to others.

Configure Access Control Rules (ACLs)to define security policies.

A. Security Admin [security_admin]→ Incorrect. Thesecurity_adminrole is primarily for managing security settings and access control rules. While powerful, it does not inherently provide access to all platform functions like theadminrole does.

B. Sys Admin [sys_admin]→ Incorrect. There isno such role as "sys_admin"in ServiceNow. The correct role isadmin.

C. Admin [sn_admin]→ Incorrect.sn_adminis not a standard ServiceNow role. The official role is simplyadmin.

E. Base Admin [base_admin]→ Incorrect. This is not a standard role in ServiceNow.