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Certified System Administrator CSA Full Course Free

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Total 400 questions
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ServiceNow Certified System Administrator Questions and Answers

Question 85

Which one of the following is NOT a type of Visual Task Board?

Options:

A.

Feature

B.

Guided boards

C.

Flexible

D.

Freeform

Question 86

What is NOT an example of a UI Action?

Options:

A.

Search

B.

Form buttons

C.

list Buttons

D.

Related Links

Question 87

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.

For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.

For Facilities, the item will be used for anyone in the company who needs room set up services.

However, both departments have their own service catalogs. What do you do, to support these requirements?

Options:

A.

Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

B.

Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

C.

Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

D.

Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Question 88

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

Options:

A.

Specify the Dept_Mgr role on the catalog content block

B.

Add the Department Manager group to the catalog item’s user criteria

C.

Add the Department Manager group to the catalog item’s ACL

D.

Only publish the item in the HR service catalog

E.

Use a Dept_Mgr ACL on the HR service catalog

Page: 22 / 30
Total 400 questions
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