Complete CSA ServiceNow Materials

InServiceNow Knowledge Management, access towho can write articlesin aknowledge baseis controlled using the"Can Contribute"permission.

The"Can Contribute"tab allows administrators to specifywhich users or groups can create, edit, and manage knowledge articleswithin a specific knowledge base.

For example:

If a user isgranted "Can Contribute" access, they canwrite and editknowledge articles.

If a useronly has "Can Read" access, they canviewarticles butcannotcreate or modify them.

A. Can Read–Defines whocan viewknowledge articles, butnot who can writethem.

B. Can Write–No such tab exists in ServiceNow knowledge base settings. Instead, the correct term is"Can Contribute."

D. Can Author–"Can Author" is not an official permission setting in ServiceNow. The correct term is"Can Contribute."

E. Cannot Author–No such option exists in ServiceNow Knowledge Base permissions.

Importingspreadsheet datainto a ServiceNow table follows a structured process that ensures data is accurately mapped and transformed before being added to the target table. The correct process consists of three main steps:

Navigate toSystem Import Sets > Load Data.

Upload thespreadsheet (CSV, Excel, etc.)or connect to anexternal data source.

The system creates anImport Set Tableto temporarily store the imported data.

ATransform Mapis created to definehow fields from the Import Setmap to fields in thetarget table(e.g.,incident,cmdb_ci).

Field mappingscan be manually configured orauto-mappedif field names match.

Coalesce fieldsare defined toprevent duplicate recordsby identifying unique keys.

TheTransform Mapis executed, transferring data from the Import Set to thefinal target table.

Anytransformation scripts(such as data conversions) are applied during this process.

The imported data is now available in the production table.

1. Load Data (Import Set Creation)2. Create Transform Map (Mapping Fields to Target Table)3. Run Transform (Apply Data to the Target Table)

B. Select Import Set, Select Transform Map, Run Transform

You must first load data before selecting an Import Set.Import Sets are createdafter data is loadedinto the system.

C. Select Data Source, Schedule Transform

WhileData Sourcesdefine where data comes from, theydo not load data directly.Scheduling transformationsis optional, but it's not the primary step-by-step method for importing data.

D. Define Data Source, Select Transform Map, Run Transform

Defining a Data Source is part of setting up external integrations, but it isnot required for a basic spreadsheet import.

Why Other Answers Are Incorrect:

ServiceNow Data Import and Transform Maps

ServiceNow CSA Training Module:"Importing Data and Managing Import Sets"

References from Certified System Administrator (CSA) Official Documentation:

TheCatalog Admin [catalog_admin]role:

Inherits permissions from both:catalog role(Basic Service Catalog access)user_criteria_admin role(User Criteria management)

Has additional permissions to:Create and manage Catalog Items and ServicesConfigureCatalog Categories, Order Guides, and Variables

A. Item Admin [sn_item_admin] →Incorrect

This role does not inherituser_criteria_adminpermissions.

It isspecific to managing Catalog Itemsbut does not have full Catalog Admin permissions.

B. Sys Admin [sys_admin] →Incorrect

Thesys_adminrole has full system access but is notService Catalog-specific.

D. Catalog Author [sn_catalog_write] →Incorrect

TheCatalog Authorrole canedit catalog itemsbutcannot create new ones.

Why the Other Options Are Incorrect?

ServiceNow Catalog Roles

Official ServiceNow Documentation Reference: