CSA Exam Questions Tutorials

Thesecurity_adminrole in ServiceNow is required to make changes toHigh Security Settings(now part ofSystem Security Settings).

Modify high-security settingsin ServiceNow.

Elevate privilegesto make changes to sensitive security configurations.

Manage Access Control Lists (ACLs)to define security rules.

Users with theadminrole alonecannot modify high-security settings.

Thesecurity_adminrole requireselevationvia the"Elevate Role" optionin the user menu.

This ensures thatonly authorized administratorscan modify security-related configurations.

B. sn_ad_admin– No such role exists in ServiceNow.

C. high_sec_admin– This is not a valid ServiceNow role.

D. admin– Theadmin role alonedoesnot grant access to high-security settingswithoutelevating to security_admin.

ServiceNow Security Admin Role and Elevated Privileges

ServiceNow CSA Training Module:"Managing Security Settings and Access Controls"

What Can the security_admin Role Do?Why Elevation is Required?Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:

In aServiceNow list view, eachrowrepresents asingle recordfrom the table being viewed.

For example:

In theIncident table (incident), each row representsone Incident record.

In theUser table (sys_user), each row representsone User record.

Each row = A single record

Each column = A field from the record

A. A filter

Filters are used tonarrow down resultsbut do not define what each row represents.

C. A table

The table contains multiplerecords, but eachrow only represents one record.

D. A field

Fields representindividual attributesof a record (e.g., "Priority" or "Category"), but a rowcontains multiple fieldsthat make up a record.

Predictive Intelligence (PI)in ServiceNow is anAI-powered frameworkthat helpsautomate classificationanddecision-makingbased on historical data. It canautomatically populate values for fields like Priority and Categorybased on theShort Descriptionfield value.

D. Predictive Intelligence

Usesmachine learning modelsto analyze patterns in previous records.

Automaticallysuggests or assigns valuesfor fields likePriority, Category, and Assignment Group.

Example:

If a user submits anincident with "Email not working"in theShort Description, Predictive Intelligence can:

SetCategorytoEmail

SetPrioritytoMedium

Assign the ticket to the appropriateSupport Group

A. UI Policy

UI Policiescontrolform behavior(e.g., showing/hiding fields) butdo notdynamically assign values based on machine learning.

B. Assignment Rule

Assignment Rulesdeterminewho gets assigneda record based on conditions butdo not populate Priority or Category automatically.

C. Action

"Action"is not a framework—it refers toFlow Designer actions, which require manual configuration.

E. CSDM (Common Service Data Model)

CSDMis adata frameworkfor managing CIs and services, but it doesnot handle automatic field population.

InServiceNow Knowledge Management, articles are typicallyrestrictedto specific users or roles. However,if you want an article to be accessible without requiring login, you must enable thePublic setting.

Navigate toKnowledge Base Settings.

Enable thePubliccheckbox.

Save the changes.

The article is nowviewable by anyone, even without logging into ServiceNow.

A. The View All setting

No such setting exists for public access in ServiceNow.

B. The Allow role

"Allow roles" restricts accessto specific roles, but does not make the article public.

C. The ESS role

TheESS (Employee Self-Service) roleallows accessto logged-in users, not public users.