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Salesforce Service-Cloud-Consultant Exam With Confidence Using Practice Dumps

Exam Code:
Service-Cloud-Consultant
Exam Name:
Salesforce Certified Service cloud consultant (Service-Con-201)
Certification:
Salesforce Consultant
Vendor:
Salesforce
Questions:
197
Last Updated:
Aug 15, 2025
Exam Status:
Stable
Salesforce Service-Cloud-Consultant

Service-Cloud-Consultant: Salesforce Consultant Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Service cloud consultant (Service-Con-201) Questions and Answers

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Question 1

Universal Containers (UC) wants to improve case management by assigning cases to agents

based on their relevant product specialization. UC also wants to automatically assign agents to the

next case to evenly distribute the case workload.

Which Omni-Channel feature meets the requirements?

Options:

A.

Use the most available routing model.

B.

Use Most Cases Closed report.

C.

Use the agents’ Presence Status.

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Question 2

The support manager at Universal Containers wants to see monthly historical metrics for first-call resolution by call center.

Which analytics solution should the consultant recommend?

Options:

A.

Case report grouped by Call Center

B.

Case History report grouped by Call Center

C.

Dynamic Dashboard grouped by Call Center

Question 3

Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.

Which benefit can be expected from KCS adoption?

Options:

A.

Reduced administrative overhead

B.

Reduced need for self-service

C.

Reduced issue resolution time

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