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Salesforce Service-Cloud-Consultant Exam With Confidence Using Practice Dumps

Exam Code:
Service-Cloud-Consultant
Exam Name:
Salesforce Certified Service cloud consultant (SP25)
Certification:
Certified Service Cloud Consultant
Vendor:
Salesforce
Questions:
197
Last Updated:
Jun 14, 2025
Exam Status:
Stable
Salesforce Service-Cloud-Consultant

Service-Cloud-Consultant: Certified Service Cloud Consultant Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Service cloud consultant (SP25) Questions and Answers

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Question 1

The customer' support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the

relevant information more quickly.

Which feature should the consultant recommend?

Options:

A.

Einstein Bots 27: B is correct answer

B.

Einstein Article Recommendations

C.

Einstein Reply Recommendations

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Question 2

A manager would like information on which Knowledge articles are used most often by call center agents.

Which report should a consultant use to identify the Knowledge articles that are used most often?

Options:

A.

Knowledge articles with the most revisions

B.

Knowledge articles with the highest ratings

C.

Number of Knowledge articles attached to Cases

Question 3

Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of the articles being produced.

What should the consultant recommend to gather information efficiently on Knowledge article usefulness?

Options:

A.

Develop custom Knowledge reports and dashboards.

B.

Create a review board to evaluate and manage Knowledge articles.

C.

Install the Knowledge Base Dashboards & Reports AppExchange package.

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