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Salesforce Service-Cloud-Consultant Exam With Confidence Using Practice Dumps

Exam Code:
Service-Cloud-Consultant
Exam Name:
Salesforce Certified Service cloud consultant (Service-Con-201)
Certification:
Salesforce Consultant
Vendor:
Salesforce
Questions:
197
Last Updated:
Aug 29, 2025
Exam Status:
Stable
Salesforce Service-Cloud-Consultant

Service-Cloud-Consultant: Salesforce Consultant Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Service cloud consultant (Service-Con-201) Questions and Answers

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Question 1

Case closure time at Cloud Kicks (CK) is too high although CK already enabled Knowledge Management.

What should the consultant recommend to decrease case closure time?

Options:

A.

Add data category groups.

B.

Create synonym groups.

C.

Enable Suggested Articles.

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Question 2

Universal Containers has three internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only

have access to its own articles when performing a search.

Which solution should a consultant recommend to meet this requirement?

Options:

A.

Create a sharing rule for each division to provide access using the role hierarchy.

B.

Create a sharing rule for each division to provide access based on the article category.

C.

Create a single data category group for each division and provide access using the role hierarchy.

Question 3

A manager has noticed an increase in average case age. This is negatively impacting

customer satisfaction. The manager wants to compare the amount of time that cases have spent

within each status during their lifecycle.

Which report type should the consultant recommend when creating a report?

Options:

A.

Use the Case Historical Trending report type.

B.

Use the Cases with Milestones report type.

C.

Use the Case Lifecycle report type.

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