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Salesforce Service-Cloud-Consultant Exam With Confidence Using Practice Dumps

Exam Code:
Service-Cloud-Consultant
Exam Name:
Salesforce Certified Service Cloud Consultant (Service-Con-201)
Certification:
Certified Service Cloud Consultant
Vendor:
Salesforce
Questions:
290
Last Updated:
Apr 27, 2026
Exam Status:
Stable
Salesforce Service-Cloud-Consultant

Service-Cloud-Consultant: Certified Service Cloud Consultant Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Questions and Answers

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Question 1

Universal Containers implemented Case Management to support business-to-consumer (B2C) customers. One custom field includes the customer's Personal Identifiable Information (PII) data. When a case is submitted, an account manager requires Read-Only access and needs to view the customer's PII data. A support engineer requires Read and Write access but no visibility into the customer's PII data.

Which solution should a consultant recommend to meet the requirements?

Options:

A.

Configure View All for the Case object and field-level security.

B.

Configure Case Team with Read Write and field-level security.

C.

Configure OWD for the Case object and implement Salesforce Shield.

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Question 2

At Universal Containers, support agents need to verify that customers are eligible to receive

support when they create the case.

Where can a support agent verify that a customer is allowed to receive support?

Options:

A.

Milestones

B.

Entitlements

C.

{0} Actions

Question 3

Universal Containers (UC) recently expanded sales to Mexico and Canada. UC wants OmniChannel to route cases to agents who speak the customer's preferred language and have the right

knowledge to solve the issue.

Which solution should a consultant recommend to meet the requirements?

Options:

A.

Configure Omni-Channel Skills-based Routing.

B.

Configure Case Assignment rule and Omni-Channel Supervisor.

C.

Configure Omni-Channel Queue-Based Routing.

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