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Salesforce Service-Cloud-Consultant Exam With Confidence Using Practice Dumps

Exam Code:
Service-Cloud-Consultant
Exam Name:
Salesforce Certified Service cloud consultant (SP25)
Vendor:
Questions:
197
Last Updated:
Jul 14, 2025
Exam Status:
Stable
Salesforce Service-Cloud-Consultant

Service-Cloud-Consultant: Certified Service Cloud Consultant Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Service cloud consultant (SP25) Questions and Answers

Question 1

Universal Containers wants to ensure the contracted service level requirements for its customers are being met.

What should a consultant configure to meet this requirement?

Options:

A.

Entitlement processes, contract line items, milestone, and entitlements

B.

Entitlement processes, milestones, milestone actions, and entitlements

C.

Entitlement processes, contracts, contract line items, and entitlements

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Question 2

Cloud Kicks provides regular and special support to customers. When a special case is created, a dedicated account manager needs Read-Only access and a support specialist needs Read and Write access.

Which feature will provide the required level of access?

Options:

A.

View All for Case

B.

Case teams

C.

Manager groups

Question 3

Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles.

What should the consultant recommend to create a vetting workflow to reduce the number of low-quality articles?

Options:

A.

Flow with notifications

B.

Reports and dashboards

C.

Approval process