A company has been delivering a global product that no longer appears profitable. Senior management’s best response is to:
The probability of customer dissatisfaction is highest when which of the following conditions exists?
A main benefit of using customer relationship management (CRM) is:
Which of the following forecasting methods relies on the opinions of a panel of experts?
Which of the following situations is an example of inventory being held as a way to balance supply and demand?
A company's annual cost of goods sold is $350 million, and inventory carrying cost is 18%. The company averages four inventory turns. The cost savings resulting from increasing inventory turns from four to six would be:
A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm’s ability to meet the lead time and on time delivery requirements. Which of the following tools is most appropriate for the firm to use to improve customer service?
Which of the following situations is an example of postponement?
A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customers for each market segment. Which of the following approaches would be most appropriate?
Compared to a blanket purchase order, a supplier alliance agreement is best differentiated by:
The primary objective of supply chain management is:
Which of the following corporate strategies is most consistent with a flexible supply chain strategy?
Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?
When designing a supply chain for strategic advantage, a company first should consider:
A return material authorization (RMA) policy is used in reverse logistics to:
The use of a seasonal index as a forecasting technique measures the ratio of the:
The primary reason for a firm to pursue strategic supply chain activities is to:
In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?
A company’s decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?
A company that produces standardized products and sells them through retailers via a responsive transportation system has decided to expand its sales with an online store for customized products. Which of the following distribution strategies would be the most appropriate for the business-strategy change?
After identifying the potential causes for delays in communicating demand information up the supply chain, the trading partners should take which of the following actions?
Using an independent service provider for logistics would be most appropriate in which of the following situations?
Which of the following customer relationship management activities most appropriately is used for revenue generation?
An advantage of using a third-party logistics service (3PL) is improved:
What is the primary role of marketing in supporting supply chain management?
A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel. Which of the following tools is most appropriate to employ to improve profitability?
A large wholesaler formerly owned a number of delivery trucks. The wholesaler sold all of its trucks and now purchases transportation services from fleet operators. This is an example of which of the following strategies?
The purpose of continuous improvement in the supply chain is to:
Compared to a global strategy, a multicountry strategy would be characterized by:
Which of the following practices has improved management of the customer pipeline?
Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:
The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:
A media company offers a majority of its movies through a specific distributor. The media company is beginning to produce content for a new foreign market to which the distributor has exclusive access. To maximize savings and gain entry to this new market, the media company should:
Risk pooling enables a lower total inventory level without affecting service levels based on which of the following assumptions?
Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?
Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?
The primary reason for the evolution of the supply chain is:
The main benefit of a mass customization product design strategy is to:
Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?
A remanufacturer of equipment is most likely to have what type of supply chain?
A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?
Which of the following types of information would be an appropriate basis for a qualitative forecast?
Which of the following considerations is an important supply chain design decision?
Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?
Maintaining a long-term collaborative relationship with a trading partner requires:
A company manufactures special products for select customers. When demand for these products drops, the manufacturer can switch the production line to a commodity-type product that can be sold on the open market at reduced terms to generate cash. The company is executing a corporate strategy that is based on:
A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers. Engaging in this activity should allow the firm to:
The factors to consider in the make-or-buy decision include costs, proprietary knowledge, and:
Which of the following strategies is used primarily for demand planning?
Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?
The focus of collaborative supply chain management differs from a transactional approach by its emphasis on the:
Reverse supply chain activity typically peaks nearest the beginning of which of the following stages of the product life cycle?
A group of trading partners that produce and distributes supplies to commercial and industrial customers has decided to pursue competitive advantage by being responsive to customers’ needs. The most appropriate
positioning of safety stock to support this initiative would be at:
Enterprise resources planning (ERP) is defined as a:
Activity costing (ABC) is an example of:
In which of the following logistics structures does the flow of products typically proceed through an established arrangement of firms from origin to destination?
Which of the following actions by trading partners will likely reduce the goods that will be processed by the reverse supply chain?
When maintaining a material requirements plan, scheduled receipts are best represented by which of the following terms?
Which of the following actions by trading partners would be most appropriate to protect against variability in supply and demand?
When determining lot sizes, consideration should be given to balancing which of the following costs?
A clothing company focuses its attention on high-fashion products and rapid product development. Which of the following types of value is the company trying to create?
The first information necessary in order to effectively improve product design should come from which of the following supply chain members?
A firm has captured the following information for a product family:
The cash-to-cash cycle time is how many days?
Which of the following objectives is emphasized most in an integrated logistics strategy?
Which of the following circumstances best describes a roadblock to implementing customer relationship management (CRM)?
Which of the following forecasting techniques is most appropriate when data is scarce?
A company has applied lean thinking and tools to its internal operations over the last several years. The company is now concerned about its ability to recover from a supply disruption. Which of the following actions would be most appropriate for the company to take to increase its resiliency?
Which of the following measures of a supply chain performance is most desirable from a stockholder perspective?
When of the following outcomes is achieved through the reduction in the number of a firm's supplier?
The production scheduler for a bottleneck resource should:
Which of the following elements is critical to successfully using a sales and operations planning process?
Which of the following metrics would be most appropriate for a group of trading partners that is trying to gain competitive advantage through supply chain reliability?
In an advanced planning and scheduling (APS) system, which of the following processes feeds the master schedule?
Which of the following transportation modes has the highest fixed cost and the lowest variable cost structure?
In order to achieve economies of scale, a manufacturer is interested in producing large quantities. Which of the following functions of inventory will assist the manufacturer in achieving this goal?
The four risks of supply chain risk management are supply, demand,:
When developing an environmentally responsible purchasing program, which of the following alternatives should be considered?
Supplier certification procedures verify that a supplier:
Which of the following warehousing approaches combines inventory from multiple suppliers into a consolidated shipment to a specific customer?
A shipping company investing to reduce damages due to weather conditions is an example of:
Which of the following components of advanced planning and scheduling (APS) defines and coordinates constraints?
A company is evaluating a potential supplier for a strategic, long-term relationship. Which of the following metrics would be the best indicator to assess the supplier's fiscal health and ...t potential bankruptcy?
Sustainable business practices are those capable of meeting the:
Which of the following statements regarding intellectual property protection is correct?
A manufacturer of innovative products needs to focus on which of the following factors?
Variability in product design can best be reduced by:
Which of the following approaches most likely will help a company reduce its cost of sales while increasing customer loyalty.
A retailer that imports furniture from several manufactures in low-wage countries wants to reduce variability in quality. The retailer has proposed merging with one of the manufacturers and giving it sole responsibility for one product family. The proposed merger is an example of:
Raw material costs have been rising and much of the inventory has been in-house for several months. Which of the following inventory accounting methods would maximize reported company assets?
Which of the following statements describes a continuous replenishment strategy in a retail environment?
Which of the following risks does currency fluctuation pose if a company is operating globally?
A company has a high product mix and has decided to increase its supply chain flexibility. The most appropriate action for the company to take is to:
A group of trading partners that uses the triple bottom line (TBL) to measure its performance is focusing on:
Which of the following criteria are important when establishing a warehouse distribution system?
Which of the following technologies best enables pulling products through the supply chain?
Which of the following actions is most likely to reduce the risk of product shortages for a company planning to use a subcontractor to produce some of its products?
A firm is assessing the risk of business disruption due to several types of natural disasters. When determining the risk of each type of disaster, the firm should consider the probability of each type of disaster and the:
Increased collaboration and access to channel partner competencies are achieved by sharing:
A company that has documented the current state of return processes most appropriately would next:
Which of the following actions hedges against commodity price fluctuations in a supply chain?
A company recently implemented a new supplier rating system. Data was collected from the enterprise resources planning system about each vendor's rating for cost, quality, and delivery over 12 months. A cutoff point was established for poor performers. The responsible purchasing agent then scheduled meetings with each supplier. Which of the following actions is most appropriate to take with suppliers whose ratings were below the cutoff point?
An effective company strategy results when combining innovative products with:
In the Supply Chain Operations Reference (SCOR) model, which of the following metrics measures responsiveness of a supply chain?
Which of the following statements about functional products is true?
When doing international business, a company's total line-haul costs will vary with the:
Which of the following factors typically is most important in successfully implementing sales and operations planning (S&OP)?
It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?
Which of the following actions is most likely to increase total supply chain risk?
Which of the following ISO standards is used to assist organizations with sustainable development?
A firm is undertaking a revision of its financial metrics to make them more comprehensive and has decided to use metrics such as return on investment (ROI), return on assets (ROA), and economic value added (EVA). This is an example of utilizing which of the following types of metrics?
Allowing for organizational restructuring is an example of which of the following steps in creating successful strategic alliances among suppliers?
A manufacturer offers a trade-in allowance on a new machine when the customer returns the old machine. The manufacturer reconditions the returned machine locally and then sells it on the used market for a profit. This program is an example of a focus on:
A company originally based in Germany sets up companies in India, China, Vietnam, Mexico, and Brazil. It sources most of the raw materials locally and employs the local workforce to manage and produce finished goods. Most of the goods produced are consumed in the same country. The company can be classified as what type of enterprise?
A business is changing from a business to business model to a business to consumer model. Which of the following statements about this supply chain change is true?
A firm has discovered a product quality issue. What should be the first step in responding to this issue?
The United Nations Global Compact uses 10 guiding principles to:
When implementing e-commerce in the supply chain, a company's toughest challenge most likely will be:
The most appropriate reason for a business to comply with the United Nations (UN) Global Compact practices typically would be to:
Managing supply chain risks includes which of the following activities?
A company that is focused on customer relationship management is most likely to take which of the following actions for customers who have been profitable over time?
Which of the following strategies can be used to help manage global risks?
A company closely monitors supplier performance and notices recent late deliveries from one supplier. The supplier discloses flood damage at the plant. The company quickly shifts sourcing to a new supplier and has minimal loss of sales. Which of the following risk strategies reflects the company's actions?
An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in:
A company most likely would consider moving a portion of its manufacturing to a second location to:
The strategy to implement supplier relationship management has been developed. The most appropriate next step is to:
Which of the following actions is in accordance with the Ten Principles in the United Nations (UN) Global Compact?
What are the steps in the supplier relationship process?
Direct shipment distribution typically offers which of the following advantages?
An effective procurement strategy for commodity products should focus on:
A corporation must consider which of the following factors when selecting its enterprise resources planning system?
What is the primary benefit of using modular rather than integral designs?
A company's supply chain depends heavily on sourcing from international suppliers. Conditions increasingly threaten supply continuity. Which of the following actions is most appropriate?
Which of the following actions would be most appropriate for an enterprise that has successfully integrated internal supply chain management systems and functions?
A toy company decides to buy more products from an overseas company to reduce costs. To make sure that goods clear customs more quickly, the company most likely would engage a:
Which of the following distribution approaches for a low-volume, high-variety product line typically will result in the highest level of customer service and the lowest total distribution costs?
A company ships from its manufacturing facilities directly to its warehouses. If the number of warehouses increases, transportation costs between manufacturing facilities and warehouses most likely will:
A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact. The best action for the company to do first is:
Which of the following measures effectively evaluates overall resources in a distribution warehouse?
Which of the following outcomes occurs when direct shipping is used instead of a distribution network?
The most important challenge to consider when sourcing globally is:
A manufacturer and the distributors of its products have decided to focus on price and product availability as strategic priorities. Which of the following values would be the most appropriate measure of customer service?
A manufacturer is the leader of a group of trading partners that are collaborating to improve customer service levels and profitability. Which of the following methodologies would be most appropriate for synchronizing supply and demand across the supply chain?
A company that sells direct to industrial and commercial businesses has become successful by being responsive to the needs of its customers. The company currently produces in each country all of the products it sells in that country. Several countries in which the company operates have negotiated an agreement to establish a trading bloc. Which of the following actions by the company would be most appropriate if the agreement is implemented?
The globalization of a supply chain typically increases uncertainty and:
Customizing can be an effective warehousing strategy because it allows a company to:
The demand side of a traditional warehouse management system primarily is concerned with:
Which of the following statements about the use of bar code labels for product identification in the supply chain is true?
The mission of the global reporting initiative (GRI) is to provide a:
When a company undertakes a win-back strategy without considering the profitability of customer accounts, it is neglecting which of the following key elements?
Which of the following activities typically would be an appropriate application of the ISO 31000 Risk Management Principles and Guidelines?
The best way to manage a business relationship is to measure performance to:
A company's product cannot be sold beyond 12 months from the date of manufacture. The product contains hazardous material and must be returned to the factory to be neutralized. This situation is an example of product:
The social dimension of sustainability typically would be addressed when developing and implementing policies regarding:
A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials. Which of the following factors is most likely to make the implementation difficult?
In the Supply Chain Operations Reference-model (SCOR®), the cash-to-cash cycle time for a manufacturing company is the number of days between which two of the following situations?
The customer who provides point-of-sale data remains the sole decision-maker regarding order quantities when what type of inventory strategy is used?
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