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Certified Supply Chain Professional Questions and Answers

Question 65

Which of the following circumstances best describes a roadblock to implementing customer relationship management (CRM)?

Options:

Lack of strategic alignment and integration within the organization

Limited defined industry standards

Deterioration of customer service levels

Increased access to information for supply chain partners

Question 66

Which of the following forecasting techniques is most appropriate when data is scarce?

Options:

Seasonal analysis

Computer simulation

Delphi method

Linear regression

Question 67

A company has applied lean thinking and tools to its internal operations over the last several years. The company is now concerned about its ability to recover from a supply disruption. Which of the following actions would be most appropriate for the company to take to increase its resiliency?

Options:

Arrange for multiple sources for key components.

Maintain 1 week’s supply f safety stock for key components.

Required the suppliers of key components to maintain safely stock

Add capacity to enable quick recovery from a disruption

Question 68

Which of the following measures of a supply chain performance is most desirable from a stockholder perspective?

Options:

Diversity of sales channels

Lean manufacturing performance

Time to market of new products

Velocity and return on assets (ROA)

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Certified Supply Chain Professional Questions and Answers

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