Vce CIS-CSM Questions Latest

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 13

What is a case?

An individual record that handles and routes issues for internal users

An Individual record that Is used to identity and create automation opportunities

An individual record that is used to identify and resolve a question or issue for an external customer

An individual record that handles and resolves incidents tor external customers

Question 14

Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

True

False

Question 15

Which knowledge records can be configured with User Criteria?

Knowledge Base

Knowledge Base and Category

Knowledge Base, Category and Article

Knowledge Base and Article

Question 16

Out-of-the-box. cases are automatically closed after how many days?

3 days

5 days

10 days

Cases are not automatically closed by default