CIS-Customer Service Management CIS-CSM Passing Score

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 37

Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

Close Cases in Resolved state

Auto Close Resolved Cases Most Voted

Resolved to Close State

Move Resolved Cases to Closed

Question 38

Which entity represents specific versions of products being sold to and supported for customers?

Portfolio Products

Product Categories

Product Models

Sold Products

Question 39

Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)

Partner Service

Customer Service

Consumer Service

Product Service

Question 40

When creating or importing assets for CSM, model categories are used to: (Choose three.)

Define whether a Configuration Item (CI) is created when an Asset record is created or vice versa Most Voted

Group assets together Most Voted

Build a classification structure for product models

Model the configuration options for each product model being sold to customers

Define a link between Asset classes and Configuration Item (CI) classes