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CIS-Customer Service Management CIS-CSM Passing Score

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Total 229 questions

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 37

How many outbound email accounts are supported in Customer Service Management?

Options:

A.

One

B.

Unlimited

C.

Two

D.

One per business service

Question 38

Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)

Options:

A.

Knowledge articles

B.

Service catalog

C.

Communities

D.

Consumer service portal

E.

Customer service portal

Question 39

What is a supported external customer that, in turn, sells to and supports one or more customers?

Options:

A.

Partner

B.

Account

C.

Contact

D.

Consumer

Question 40

Which of the following are channels? (Choose two.)

Options:

A.

Contacts

B.

Web

C.

Chat

D.

Article

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Total 229 questions