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CIS-CSM Exam Dumps : ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Get Free CIS-CSM Questions and Answers
Question 1

In CSM Asset Management has a different meaning than in ITSM or Corporate Finance Which of the following defines Asset Management in CSM?

Options:

A.

The process of developing, operating, maintaining, upgrading, and disposing of assets in me most cost-effective manner

B.

A generic activity or process responsible for tracking and reporting the value and ownership of assets throughout their lifecycle

C.

Asset management has different use cases for tracking specific products or services customers are using Most Voted

D.

It includes all of the data crucial to support customers as efficiently as possible

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Question 2

What is a case?

Options:

A.

An individual record that handles and routes issues for internal users

B.

An Individual record that Is used to identity and create automation opportunities

C.

An individual record that is used to identify and resolve a question or issue for an external customer

D.

An individual record that handles and resolves incidents tor external customers

Question 3

Which feature enables employees to request support for themselves and for external customers?

Options:

A.

Account Management

B.

Responsibility Definitions

C.

Contributor Users

D.

Business Locations

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