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CIS-CSM Exam Dumps : ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Get Free CIS-CSM Questions and Answers
Question 1

What does Major issue Management use to identify all other customers impacted by a major case?

Options:

A.

Account lists

B.

Customer Product lists

C.

Notify lists

D.

Recipient lists

Buy Now
Question 2

Which are the key self-service functions of the Customer Support Portal? (Choose three.)

Options:

A.

Community

B.

Knowledge Base

C.

Open An Incident

D.

Service Catalog

Question 3

Which knowledge records can be configured with User Criteria?

Options:

A.

Knowledge Base

B.

Knowledge Base and Category

C.

Knowledge Base, Category and Article

D.

Knowledge Base and Article

Get Free CIS-CSM Questions and Answers