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CIS-CSM Exam Dumps : ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

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Question 1

Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose four.)

Options:

A.

Experience

B.

Skills

C.

Availability

D.

Shifts

E.

Capacity

F.

Products

Buy Now
Question 2

Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

Options:

A.

True

B.

False

Question 3

What is the purpose of a Catalog Item variable?

Options:

A.

Allows the customer to ask a question

B.

Provides hint to the user on the field

C.

Opens a chat session with customer support

D.

Allows the customer or consumer to qualify their answer

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