ServiceNow CIS-CSM Practice Exam Dumps 2025

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 1

User criteria records may be applied to which knowledge items?

Options:

Knowledge Base

Knowledge Base and Category

Knowledge Base and Article

Knowledge Base, Category and Article

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Question 2

When creating or importing assets for CSM, model categories are used to: (Choose three.)

Options:

Define whether a Configuration Item (CI) is created when an Asset record is created or vice versa Most Voted

Group assets together Most Voted

Build a classification structure for product models

Model the configuration options for each product model being sold to customers

Define a link between Asset classes and Configuration Item (CI) classes

Question 3

From what places in SN can an agent create a case? (Choose three.)

Options:

Customer Service Application

Contact

Account

Chat

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CIS-CSM Exam Dumps : ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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