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CIS-CSM Exam Dumps : ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Get Free CIS-CSM Questions and Answers
Question 1

What are the types of units used to measure entitlements? (Choose two.)

Options:

A.

Hours

B.

Contract

C.

Cost

D.

Case

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Question 2

_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.

Options are :

Options:

A.

Partner [sn_customerservice.partner]

B.

Agent [sn_customerservice_agent]

C.

Consumer Agent [sn_customerservice.consumer_agent]

D.

Agent manager [sn_customerservice_manager]

E.

Customer case manager [sn_customerservice.customer_case_manager]

F.

Customer administrator [sn_customerservice.customer_admin]

Question 3

What features are included with the Customer Service Portal?

Choose 3 answers

Options:

A.

Header with links for different customer activities such as creating a case

B.

Search feature to get Information from several repositories

C.

Links to information sources such as the knowledge base, community and customer support

D.

Links to marketing promotions and product coupons

E.

The ability to create new accounts

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