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CIS-CSM Exam Dumps : ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Get Free CIS-CSM Questions and Answers
Question 1

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

Options:

A.

Case Escalation

B.

Case State

C.

Case Categorization

D.

Case Prioritization

Buy Now
Question 2

Which social media channels are NOT available out-of-box?

Options:

A.

Facebook

B.

Twitter

C.

LinkedIn

D.

All of the above

E.

None of the above

Question 3

Now Create provides a prescriptive methodology, leading practices, and accelerators to help with ServiceNow implementations and upgrades How many sequential project phases and exit gates are there in the Now Create Methodology?

Options:

A.

Four

B.

Three

C.

Six

D.

Five

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