ServiceNow CIS-CSM Practice Exam Dumps 2025

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 1

Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)

Options:

Escalate a case on the add-m panel of Outlook

As the Microsoft Outlook user, register yourself as self-contributor

Create cases using email content in Outlook for the customer contact

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Question 2

How are ServiceNow’s out-of-the-box Customer Service Management applications packaged? (Choose two.)

Options:

Store Apps

Update Sets

Through private scopes

Plugins

Question 3

Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)

Options:

Contact (customer_contact)

Consumer User (csm_consumer-user)

Consumer (csm_consumer)

CSM User (csm_user)

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CIS-CSM Exam Dumps : ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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