ServiceNow CIS-CSM Practice Exam Dumps 2025

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 1

Which predefined conversations are available for Customer Service Virtual Agent? (Choose two.)

Options:

Create Contact

Check Case Status

Close Case

Get Help with an Order

Get Help with an Asset

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Question 2

What are the conditions that matching rules are based on? (Choose two.)

Options:

Agent resources best suited to work on a case

Specific routing rules

Filters set up in advanced work assignment

Specific case attributes

Question 3

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

Options:

Can view assets belonging to their partner accounts

Can create, view, and edit cases for their partner accounts

Can resolve cases reported by their partner accounts

Can create and update contacts for their partner accounts

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CIS-CSM Exam Dumps : ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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