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CIS-CSM Exam Dumps : ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Get Free CIS-CSM Questions and Answers
Question 1

Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?

Options:

A.

Contextual Search

B.

Agent Assist

C.

Dynamic Related Records

D.

Record Information

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Question 2

What does Major issue Management use to identify all other customers impacted by a major case?

Options:

A.

Account lists

B.

Customer Product lists

C.

Notify lists

D.

Recipient lists

Question 3

External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. What can they approve in relation to cases via the portals?

Options:

A.

Change Records and Request Records

B.

Request Records and Escalations

C.

Problem Records and Incident Records

D.

Problem Records and Escalations

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