ServiceNow CIS-CSM Practice Exam Dumps 2025

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 1

What is a case?

Options:

An individual record that handles and routes issues for internal users

An Individual record that Is used to identity and create automation opportunities

An individual record that is used to identify and resolve a question or issue for an external customer

An individual record that handles and resolves incidents tor external customers

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Question 2

Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)

Options:

Assigned Cases

Agent Affinity

Availability Today

Matching Skills

Agent History

Question 3

Which service catalogs are available in the base instance customer portals?

Choose 2 answers

Options:

Consumer Service

Customer Service

Partner Service

Product Service

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CIS-CSM Exam Dumps : ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

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