CIS-CSM Leak Questions

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 45

Which one is NOT a dependency for the Customer Service Plugin?

Task Activities

Skills Management

Openframe

Communities

Question 46

What are the conditions that matching rules are based on? (Choose two.)

Agent resources best suited to work on a case

Specific routing rules

Filters set up in advanced work assignment

Specific case attributes

Question 47

How many outbound email accounts are supported in Customer Service Management?

One

Unlimited

Two

One per business service

Question 48

What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?

Web

Catalog

Portal

Virtual Agent