CIS-Customer Service Management CIS-CSM Reddit Questions

Knowledge Base

Knowledge Base and Category

Knowledge Base and Article

Knowledge Base, Category and Article

If information changes on the Case form it is not updated on the Work Order form

Updates on a case or work order will only synchronize after the work order is approved

When creating a work order from a case only the Account field on the work order form is filed in but not the Company field

The data copied over to the Work Order form when creating a work order from a case cannot be configured or customized

The process of developing, operating, maintaining, upgrading, and disposing of assets in me most cost-effective manner

A generic activity or process responsible for tracking and reporting the value and ownership of assets throughout their lifecycle

Asset management has different use cases for tracking specific products or services customers are using Most Voted

It includes all of the data crucial to support customers as efficiently as possible

Account Management

Responsibility Definitions

Contributor Users

Business Locations