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Newly Released ServiceNow CIS-CSM Exam PDF

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Total 257 questions

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 5

What are the Forum User Types? (Choose three.)

Options:

A.

Admin

B.

Registered

C.

Public

D.

Custom

E.

Moderator

Question 6

What are the advantages of leading indicators over lagging indicators? (Choose two.)

Options:

A.

Hard to influence

B.

Prospective Most Voted

C.

Retrospective

D.

Easy to influence

Question 7

Which are the key self-service functions of the Customer Support Portal? (Choose three.)

Options:

A.

Community

B.

Knowledge Base

C.

Open An Incident

D.

Service Catalog

Question 8

Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)

Options:

A.

Assigned Cases

B.

Agent Affinity

C.

Availability Today

D.

Matching Skills

E.

Agent History

Page: 2 / 19
Total 257 questions