Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
What action should be taken in the event that a product possesses a different set of non-configurable attributes?
And the options are:
What should be emphasized when designing solutions? (Choose three.)
Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?
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