CIS-Customer Service Management CIS-CSM Full Course Free

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 9

Which service catalogs are available in the base instance customer portals?

Choose 2 answers

Consumer Service

Customer Service

Partner Service

Product Service

Question 10

The default configuration automatically closes resolved Cases after how many days?

5 days

Cases are not automatically closed by default Most Voted

3 days

10 days

Question 11

Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)

Escalate a case on the add-m panel of Outlook

As the Microsoft Outlook user, register yourself as self-contributor

Create cases using email content in Outlook for the customer contact

Question 12

What are the ways the Customer Portal Locale feature can be used?

Choose 2 answers

Ensure only authenticated users can choose a language/locale on a customer service portal

Forward authenticated and guest users to a translated customer service portal

Restrict access to a customer service portal based on where a user is physically located

Allow authenticated and guest users to choose a language/locale on a customer service portal