ServiceNow CIS-Customer Service Management CIS-CSM New Questions

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 17

When configuring email in Communication Channels, how many outgoing email addresses are supported?

One

Two

Three

Unlimited

Question 18

What one of the following is optional when creating a Catalog workflow?

Publishing the workflow

Defining workflow activities

Approving the workflow

Managing workflow versions

Question 19

Which entities combined together make up the Service-aware Install Base?

Choose 3 answers

Ml Assets

Configuration Items

Sold Products

Installed Products

Install Base Items

Question 20

Which roles can propose a case as a Major Case candidate? (Choose three.)

Proxy contact (sn_customerservice.proxy_contact)

Customer case manager (sn_customerservice.customer_case_manager)

Customer service manager (sn_customerservice_manager) Most Voted

Customer service agent (sn_customerservice_agent) Most Voted

Major issue manager (sn_majorissue_mgt.major_issue_manager)