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Complete CIS-CSM ServiceNow Materials

Page: 19 / 19
Total 257 questions

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 73

Which table does the Account (customer_account) table extend?

Options:

A.

Company (core company)

B.

Business Location (sn_csm_business_location)

C.

Service Organization (sn_customer_service_organization)

D.

Customer (sn_customer_service__customer)

Question 74

Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)

Options:

A.

Contact (customer_contact)

B.

Consumer User (csm_consumer-user)

C.

Consumer (csm_consumer)

D.

CSM User (csm_user)

Question 75

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

Options:

A.

Open an incident

B.

Viewing knowledge articles

C.

Live chat

D.

Consumer self-registration

Question 76

Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)

Options:

A.

Hardware assets Most Voted

B.

Facility assets Most Voted

C.

Configuration assets

D.

Software licenses assets Most Voted

E.

Enterprise Software assets Most Voted

F.

Network assets

G.

Consumables assets

Page: 19 / 19
Total 257 questions