Last Attempt CIS-CSM Questions

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 57

Which of the following are correct for parent/child synchronization? (Choose two.)

Multiple child cases can be managed from a parent case as in Major Issue Management

The Administrator can choose which fields to synchronize from parent to child cases

Parent to child cases can be synchronized regardless of which state the case is in

The property to synchronize parent to child cases is automatically enabled

Question 58

Why does the implementation team need to deliver core functionality to the customer as quickly as possible?

To expand the technical reach

To facilitate the requirement gathering during the workshops

To complete any complex customizations early enough

To realize near-term ROI (Return on Investment)

Question 59

When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed?

Choose 2 answers

Choose the NLU service provider

In the NLU Settings configure the Entity confidence threshold

Enable NLU in Virtual Agent

In the NLU Settings configure the Intent confidence threshold

Question 60

What types of escalation templates can be created?

Choose 2 answers

Account

Sold Product

Consumer

Case