Last Attempt CIS-CSM Questions

External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. What can they approve in relation to cases via the portals?

What are common types of application record data that are imported during a CSM data migration? (Choose

two.)

What do blue circles in the timeline of a case form represent?

The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?