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New Release CIS-CSM CIS-Customer Service Management Questions

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Total 257 questions
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 21

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

Options:

A.

Can view assets belonging to their partner accounts

B.

Can create, view, and edit cases for their partner accounts

C.

Can resolve cases reported by their partner accounts

D.

Can create and update contacts for their partner accounts

Question 22

Match the business rule to its function in the Self-Service Portal.

Hot Area:

Options:

Question 23

From what places in SN can an agent create a case? (Choose three.)

Options:

A.

Customer Service Application

B.

Contact

C.

Account

D.

Chat

Question 24

Partner admin (sn_customerservice.partner_admin) contacts have access to:

Options:

A.

Their customer account

B.

Their partner accounts

C.

Both

D.

Neither

Page: 6 / 19
Total 257 questions
Get CIS-CSM Full Access Download CIS-CSM PDF