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CIS-Customer Service Management CIS-CSM Syllabus Exam Questions Answers

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Total 229 questions
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 33

For security purposes certain roles cannot be assigned to a group or individual at the same time. Which of me following two roles would be restricted?

Options:

A.

snc_intemai and snc_external

B.

snc_internal and sn_customerservice.consumer_agent

C.

snc_internal and sn_customerservice_agent

D.

snc_external and sn_customerservice.customer

Question 34

Which of the following roles cannot update a consumer’s record?

Options:

A.

sn_customerservice_agent

B.

sn_customerservice_manager

C.

sn_customerservice.consumer_agent

D.

admin

Question 35

Which roles can propose a case as a Major Case candidate? (Choose three.)

Options:

A.

Proxy contact (sn_customerservice.proxy_contact)

B.

Customer case manager (sn_customerservice.customer_case_manager)

C.

Customer service manager (sn_customerservice_manager) Most Voted

D.

Customer service agent (sn_customerservice_agent) Most Voted

E.

Major issue manager (sn_majorissue_mgt.major_issue_manager)

Question 36

New case tasks use the following prefix:

Options:

A.

CSMTASK prefix

B.

CASETASK prefix

C.

CSTASK prefix

D.

No specific task prefix just existing TASK prefix

Page: 9 / 17
Total 229 questions
Get CIS-CSM Full Access Download CIS-CSM PDF