CIS-Customer Service Management CIS-CSM Syllabus Exam Questions Answers

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 33

With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?

After 3 days

After 5 days

After 1 day

After 7 days

Question 34

Which predefined conversations are available for Customer Service Virtual Agent? (Choose two.)

Create Contact

Check Case Status

Close Case

Get Help with an Order

Get Help with an Asset

Question 35

Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?

(Choose two.)

Imported external articles appear as attachments in ServiceNow

Only applications that allow WebDAV connections can be integrated

The imported article will have the same category it had in the source knowledge base

SharePoint blocks this integration

Question 36

What does Major issue Management use to identify all other customers impacted by a major case?

Account lists

Customer Product lists

Notify lists

Recipient lists