Who can create a customer service case from a community discussion? (Choose two.)
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?
What does viewing a customer’s install base enable customer service agents to do? (Choose two.)
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