Online CIS-CSM Questions Video

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 49

If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance

to be used as part of the release path to production? (Choose two.)

Zboot the instance

Disable the Case Interceptor

Remove the Demo Data via a HI Request

Clone back to this instance from a valid instance

Question 50

Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?

(Choose two.)

Imported external articles appear as attachments in ServiceNow

Only applications that allow WebDAV connections can be integrated

The imported article will have the same category it had in the source knowledge base

SharePoint blocks this integration

Question 51

Which of the following allows you to install out-of-the-box Customer Service Management applications within your ServiceNow instance?

Choose 2 answers

Store APPs

XML unloads

Update Sets

Plugins

Question 52

Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)

Contact (customer_contact)

Consumer User (csm_consumer-user)

Consumer (csm_consumer)

CSM User (csm_user)