PDF CGEIT Study Guide

An IT service catalog is a comprehensive list of all of the services an IT organization offers, such as IT support, IT operations, or IT projects. It usually includes a description of the service, its features, costs, and response and delivery times, as well as a method for requesting the service12. An IT service catalog is part of the IT governance program, which is a framework that provides a formal structure for aligning IT investments and activities with business objectives and ensuring IT effectiveness and efficiency34. The primary benefit of using an IT service catalog as part of the IT governance program is that it provides a foundation for measuring IT performance. By defining and documenting the IT services and their expected outcomes, an IT service catalog enables the IT organization to establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) for each service. These metrics can help evaluate how well the IT services meet the customer needs and expectations, as well as the business goals and priorities. They can also help identify and address any gaps or issues in the IT service delivery and quality, and support continuous improvement and optimization125.

The other options are not the primary benefit of using an IT service catalog as part of the IT governance program, although they may be related or secondary benefits. Ensuring IT effectively meets future business needs, improving the ability to allocate IT resources, and establishingenterprise performance metrics per service are all desirable outcomes of using an IT service catalog, but they are not the main purpose or benefit. They are dependent or derived from the primary benefit of providing a foundation for measuring IT performance. By measuring IT performance, the IT organization can better understand the current and future business needs, allocate IT resources more efficiently and effectively, and align enterprise performance metrics with IT service outcomes125. References:

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Portfolio management is the process of selecting, prioritizing, monitoring and controlling the projects, programs and other related work that best align with the enterprise’s strategic objectives and deliver the most value to the stakeholders. The primary strategic goal of implementing portfolio management is to maximize value from the combined investments by ensuring that they are aligned with the enterprise’s vision, mission, goals and values, and that they are optimized in terms of risk, return and resource allocation. References: CGEIT Domain 2: IT Resources

Data management is the aspect of IT governance that BEST addresses the potential intellectual property implications of a cloud service provider having a database in another country. Data management involves defining and implementing policies and processes for the effective and efficient acquisition, storage, distribution, usage, and disposal of data in alignment with business objectives and regulatory requirements1. Data management also includes ensuring the protection of data quality, integrity, availability, confidentiality, and ownership1. Therefore, data management can help mitigate the risks of intellectual property infringement, theft, or misuse that may arise from storing data in a foreign jurisdiction with different legal and regulatory frameworks23. References :=

CGEIT Review Manual (Digital Version), Chapter 4: Value Optimization, Section 4.2: IT Value Delivery, Subsection 4.2.3: IT Resource Management, Page 123

CGEIT Review Manual (Print Version), Chapter 4: Value Optimization, Section 4.2: IT Value Delivery, Subsection 4.2.3: IT Resource Management, Page 123

Cloud computing: A brief overview of intellectual property issues “in the cloud” - Lexology2

Protecting Intellectual Property in the Cloud - WIPO

The most important thing to review during IT strategy development is the current business environment, as it reflects the internal and external factors that affect the enterprise’s performance, objectives, and needs. The current business environment includes the analysis of the enterprise’s strengths, weaknesses, opportunities, and threats (SWOT), as well as the assessment of the market trends, customer demands, competitor actions, and regulatory requirements. Reviewing the current business environment can help align the IT strategy with the business strategy, as well as identify and prioritize the IT initiatives and investments that can support and enable the enterprise’s goals and value proposition.

Industry best practices, IT balanced scorecard, and data flows that indicate areas requiring IT support are also important things to review during IT strategy development, but they are not the most important thing. Industry best practices are the methods or techniques that have been proven to be effective or efficient in achieving a desired outcome or result in a specific domain or context. Industry best practices can help benchmark and improve the IT strategy, as well as adopt or adapt the best solutions or innovations from other enterprises or sectors. IT balanced scorecard is a set of metrics that measure the performance of IT in relation to the enterprise’s vision, strategy, and goals. IT balanced scorecard can help evaluate and communicate the effectiveness and efficiency of IT strategy, as well as its contribution to customer satisfaction, business value, and innovation. Data flows that indicate areas requiring IT support are the diagrams or models that show how data is collected, processed, stored, and distributed within or across the enterprise’s processes or systems. Data flows can help identify and address the gaps or issues in IT service delivery or data management, as well as optimize or integrate the data systems or tools.