The BEST time to identify metrics to measure the performance of an IT-enabled investment is during business case development. A business case is a document that provides the rationale and justification for initiating a project or investment1. It includes information such as the objectives, scope, benefits, costs, risks, assumptions, and success criteria of the proposed project or investment2. Identifying metrics to measure the performance of an IT-enabled investment during business case development can help to:
Define the expected outcomes and value of the investment3
Establish a baseline and targets for comparison and evaluation4
Align the investment with the strategic goals and objectives of the enterprise5
Communicate and demonstrate the benefits and impacts of the investment to stakeholders
Monitor and control the progress and performance of the investment throughout its lifecycle References :=
Business Case Development - Project Management Institute1
How to Write a Business Case - ProjectManager.com2
How to Measure the Value of an IT Investment - TechSoup3
Maximizing IT Performance: 11 Metrics and KPIs to Monitor - Whatfix4
Top 10 Essential IT Metrics & KPIs - Apptio5
17 Metrics For Evaluating The Success Of Tech Projects And … - Forbes
8 Portfolio Performance Metrics Investors Should Understand - Navexa