Last Attempt CGEIT Questions

IT resource staffing requirements are the human resources needed to deliver IT services and support business objectives. Periodically evaluating IT resource staffing requirements is important to ensure the enterprise has sufficient resources to address changing business and IT needs, such as new projects, technologies, regulations, or customer expectations12. By assessing the current and future demand and supply of IT skills and competencies, the enterprise can identify any gaps or surpluses and plan accordingly to optimize IT performance and value34. The other options are not the primary reason for periodically evaluating IT resource staffing requirements, although they may be related or beneficial outcomes. Ascertaining the IT function has sufficient skilled staff to maintain daily operations, verifying that human resource recruitment and retention processes meet enterprise IT objectives, and confirming IT-related responsibilities are defined for the enterprise’s business and IT staff are all part of the IT resource staffing management process, but they are not the main driver or purpose of it34. References:

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Key performance indicators (KPIs) are metrics that help measure the performance of IT service delivery and align it with the business goals and stakeholder expectations. KPIs can help the IT governance committee to monitor, evaluate and improve the availability, quality and efficiency of the web-facing infrastructure. KPIs can also help identify and address any issues or risks that may affect the service level agreements (SLAs) or customer satisfaction. KPIs should be established before implementing other measures such as web operations procedures, business continuity plans (BCPs) or customer survey processes, as they provide the basis for setting objectives, targets and benchmarks for these measures. References: ISACA, Performance Measurement Metrics for IT Governance, page 11. datapine, Top 20 IT KPIs - Explore The Best IT KPI Examples & IT Metrics

According to the ISACA paper on IT Governance Reporting1, the most important information to include in IT governance reporting to the board of directors is the critical risks that IT faces or poses to the enterprise. Critical risks are those that have a high likelihood and impact, and that could threaten the achievement of the enterprise’s strategy, objectives and goals. Critical risks could include cyberattacks, data breaches, regulatory compliance violations, IT project failures, IT service disruptions, IT resource shortages, etc. The board of directors should be aware of the critical risks, as well as the actions taken or planned to mitigate them. The other options are not as important as critical risks, as they are more related to the operational or tactical aspects of IT, rather than the strategic or governance aspects.

Outcome measures are indicators that measure the results or impacts of a strategy, program, or project on the intended beneficiaries or stakeholders1. The primary objective of building outcome measures is to monitor whether the chosen strategy is successful in achieving its goals and objectives, and to evaluate its effectiveness and efficiency2. Outcome measures can also help to communicate the value and benefits of the strategy to the relevant audiences, and to identify areas for improvement or adjustment3. Outcome measures are different from output measures, which measure the activities or products that are delivered by the strategy, but not necessarily their effects or outcomes4. References :=

Outcome Measures - an overview | ScienceDirect Topics

Outcome Measurement | The Australian Institute of Family Studies

Outcome Measurement: A Guide for Nonprofit Organizations | Imagine Canada

Doing Quantitative Research with Outcome Measures