New Release CGEIT Isaca Certification Questions

This is the best way for the CIO to ensure that the IT objectives are delivered effectively by IT staff, as it aligns their work with the business objectives, communicates the desired outcomes and behaviors, motivates and empowers them, monitors and measures their progress and achievements, and provides feedback and recognition1. This answer is supported by the CGEIT Review Manual (Digital Version) or CGEIT Review Manual (Print Version), Chapter 2: IT Resources, Section 2.1: IT Strategy Development and Maintenance, Subsection 2.1.3: IT Strategy Implementation, Page 64-65. It is also confirmed by a CIO article that states that “including the IT objectives in staff performance plans” is one of the best practices for aligning IT with business goals1. The other options are not as effective as option C, as they do not directly link the IT objectives with the IT staff’s performance and incentives. Option A may helpto standardize and benchmark the IT objectives, but it does not ensure that they are delivered by the IT staff. Option B may help to improve the IT staff’s skills and knowledge, but it does not ensure that they are aligned with the IT objectives. Option D may help to demonstrate the CIO’s commitment and authority, but it does not ensure that the IT staff are aware of and adhere to the IT objectives.

The value of an enterprise’s information asset base is the amount of benefits or advantages that the enterprise can derive from its information assets, such as data, documents, records, and reports. Information assets are valuable and sensitive resources that need to be protected, managed, and used effectively and efficiently to support and achieve the enterprise’s objectives and goals1. To maximize the value of an enterprise’s information asset base, the best way is to seek additional opportunities to leverage existing information assets. This means finding new or innovative ways to use or reuse the information assets to create more value for the enterprise, such as improving performance, quality, customer satisfaction, innovation, or competitive advantage23. For example, an enterprise can leverage its existing information assets by analyzing them to generate insights, combining them to create new products or services, sharing them with partners or stakeholders to enhance collaboration, or monetizing them to generate revenue23.

The other options are not the best ways to maximize the value of an enterprise’s information asset base. Facilitating widespread user access to all information assets may increase the availability and utilization of the information assets, but it may also compromise their confidentiality and integrity. Not all information assets are appropriate or relevant for all users, and some may contain sensitive or confidential data that need to be restricted or protected1 . Therefore, facilitating widespread user access to all information assets may not maximize their value, but rather increase their risk. Regularly purging information assets to minimize maintenance costs may reduce the storage and management expenses of the information assets, but it may also eliminate their potential value or usefulness. Not all information assets are obsolete or redundant, and some may have long-term or strategic value for the enterprise1 . Therefore, regularly purging information assets to minimize maintenance costs may not maximize their value, but rather decrease their availability. Implementing an automated information management platform may improve the efficiency and effectiveness of the information asset management process, but it may not necessarily increase the value of the information asset base. An automated information management platform is a tool or system that helps to collect, store, process, analyze, and distribute information assets. However, it does not guarantee that the information assets are used or leveraged in optimal ways to create more value for the enterprise23. Therefore, implementing an automated information management platformmay not maximize the value of the information asset base, but rather facilitate its management. References:

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The first step in establishing a risk management process is to identify assets, because assets are the resources that have value to the organization and need to be protected from potential threats. Assets can include physical, human, information, financial, and intangible assets. Identifying assets helps to determine their criticality, ownership, and dependencies, as well as the potential impact of losing or compromising them. According to the ISO 31000:2018 standard, one of the components of the risk management framework is establishing the context, which includes defining the scope, objectives, and criteria for risk management, as well as identifying the internal and external factors that can affect the achievement of objectives1. Identifying assets is part of establishing the context. The other steps of the risk management process, such as identifying threats, determining the probability of occurrence, assessing risk exposures, and implementing risk treatments, follow after identifying assets. References := 1: ISO 31000:2018(en), Risk management — Guidelines

The most critical activity for reducing the impact caused by IT staff turnover is to document processes and procedures, as this can help preserve the knowledge and experience of the existing IT staff, as well as facilitate the training and orientation of the new IT staff. Documenting processes and procedures can also help standardize and improve the quality and efficiency of IT operations, services, and projects, as well as ensure compliance with regulations and policies. Documenting processes and procedures can also help define and clarify the roles and responsibilities of the IT staff, as well as the expectations and requirements of the business units.

Outsourcing the IT operation, increasing compensation for IT staff, and hiring temporary staff are possible activities for addressing the IT staff turnover issue, but they are not the most critical activity. Outsourcing the IT operation may reduce the dependency on internal IT staff, but it may also introduce new risks and challenges for IT governance and management, such as vendor selection, contract negotiation, service level agreement (SLA) monitoring, and data security. Increasing compensation for IT staff may improve the retention and motivation of the existing IT staff, but it may also increase the operational costs and budget constraints of the IT department. Hiring temporary staff may fill the gaps or shortages in IT skills or resources, but it may also affect the continuity and consistency of IT service delivery, as well as the integration and collaboration of IT teams.