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Vce CPHQ Questions Latest

Page: 12 / 45
Total 603 questions

Certified Professional in Healthcare Quality Examination Questions and Answers

Question 45

Several leaders in a healthcare facility have differing opinions regarding the pursuit of alternative certifications and recognitions. The Chief Quality Officer (CQO) has opted to retain an external quality consultant to determine relevance, appropriateness, and readiness for an alternative certification. The most appropriate role for an external consultant is to

Options:

A.

Uncover other opportunities for improvement within the facility

B.

Support the CQO’s choice for alternative certification

C.

Evaluate the facility’s needs, goals, and stakeholder input

D.

Determine the final certification selection

Question 46

A department manager wants to improve customer service. In order to gain employee support, the manager should first

Options:

A.

Include customer service in performance reviews

B.

Demonstrate the need for change

C.

Seek authorization of the governing body

D.

Empower the employees

Question 47

Anemergency department's quality improvement report for the first quarter showed the following data:

What was the approximate overall problem rate for March?

Options:

A.

1%

B.

2%

C.

15%

D.

18%

Question 48

A quality professional was asked to assist with strategic planning. Which ofthe following should have the primary impact on the quality and performance improvement goals?

Options:

A.

results of gap analysis

B.

findings from a staff needs assessment

C.

financial statement of the organization

D.

report of major competitors' performance

Page: 12 / 45
Total 603 questions