CPHQ Certification CPHQ Exam Questions and Answers PDF

The NAHQ CPHQ exam blueprint recognizes systematic random sampling as an acceptable form of random sampling when applied consistently across the entire population. Selecting every fifth patient from a complete, ordered list provides each record an equal probability of selection, assuming no hidden patterns.

Option A is correct because it represents systematic sampling, a recognized random technique used in healthcare audits.

Options B and C introduce selection bias. Option D limits the sample to one month and does not represent the full population.

The CPHQ framework emphasizes unbiased sampling to ensure valid and reliable audit results, making Option A the best choice.

Preparing for an accreditation survey requires ensuring all staff understand and comply with standards, which is foundational for readiness.

Option A (Teaching tools and methods of performance improvement): PI tools are part of ongoing quality efforts, not the initial survey preparation step.

Option B (Physician credentialing): Credentialing is a specific compliance area, not the broadest initial step.

Option C (Clinical quality improvement activities): QI activities support compliance but are ongoing, not the initial focus.

Option D (Multidisciplinary standards education): This is the correct answer. The NAHQ CPHQ study guide states, “The initial step in accreditation survey preparation is multidisciplinary education on standards to ensure all staff understand requirements” (Domain 4). This builds a foundation for compliance.

CPHQ Objective Reference: Domain 4: Performance and Process Improvement, Objective 4.7, “Prepare for accreditation surveys,” emphasizes standards education. The NAHQ study guide notes, “Educating staff on standards is the first step in survey readiness” (Domain 4).

Rationale: Standards education ensures organization-wide readiness, aligning with CPHQ’s accreditation principles.

Defining outcome variables is a critical step before finalizing a project charter, as it sets clear objectives and metrics for success. The NAHQ CPHQ Detailed Content Outline emphasizes the importance of establishing measurable goals and outcomes in the planning phase of performance improvement projects.cdn.nahq.org

By clearly defining what success looks like, the team can align their efforts and methodologies accordingly, ensuring a focused and effective approach to overcoming prescription barriers.

The best information for a Quality Council to evaluate the effectiveness of quality improvement teams includes participant feedback about team dynamics, the ability of each team to meet pre-determined project milestones, and the results of the team's work. This combination provides a comprehensive assessment of how well teams functioned (dynamics), whether they met their goals on time (milestones), and the outcomes they achieved (results). This holistic approach allows the council to understand both the process and the results of the improvement efforts.

Comparative matrix of each team's goals and proficiency with statistical process control (B): While important, this focuses more on technical skills rather than overall effectiveness.

Team diversity and aggregate member satisfaction data (C): These factors contribute to team performance but are less direct measures of effectiveness.

Summary ofcharter, timeliness, and conflict prevention (D): These are important but do not address the actual outcomes and team dynamics as directly as option A.

References

NAHQ Body of Knowledge: Evaluating Quality Improvement Initiatives

NAHQ CPHQ Exam Preparation Materials: Measuring Team Effectiveness

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