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Total 603 questions

Certified Professional in Healthcare Quality Examination Questions and Answers

Question 173

A healthcareorganization has recently launched a diabetes center of excellence to address the needs of its patients with advanced diabetes. The implementation of this program would fall into which of the following types of prevention?

Options:

A.

primary

B.

secondary

C.

quaternary

D.

tertiary

Question 174

A health system in an underserved area seeks to improve medication adherence in patients with hypertension. One of the barriers identified is patients with limited English proficiency. Which of the following solutions will best improve medication adherence?

Options:

A.

Use clinicians with shared language as interpreters.

B.

Use a telephonic interpreter service to communicate instructions.

C.

Provide written medication instructions in patients' preferred language.

D.

Implement an automatic refill program for hypertension medications.

Question 175

An organization is implementing a palliative care unit. As part of the planning and implementation processes, the board authorizes the following:

• Learning visits with existing programs to obtain information about best practices

• Formal training of all staff assigned to the unit in the principles of palliative care

• The development of a balanced scorecard to monitor program performance

The actions of the board best illustrate

Options:

A.

High-level strategic planning

B.

A board’s need to manage patient care

C.

A commitment to quality

D.

The importance of competence and training

Question 176

A multidisciplinary team has been convened to review delays in laboratory turnaround time between the medicine clinic and the laboratory. The team's first step in evaluating the issue is to

Options:

A.

create a flow chart to study the process.

B.

see If the surgery clinic Is also experiencing delays.

C.

conduct a failure mode and effects analysis.

D.

observe how the medical assistants prepare the specimens.

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Total 603 questions