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CIS-Service Management CIS-ITSM Exam Dumps

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Total 182 questions

Certified Implementation Specialist - IT Service Management Questions and Answers

Question 5

Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.

Which roles would enable you to make these required changes?

Choose 2 answers

Options:

A.

catalog_manager

B.

catalog_admin

C.

user_criteria_admin

D.

catalog_editor

Question 6

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

Options:

A.

itil

B.

task_worker

C.

sc_fulfiller

D.

catalog_fulfiller

E.

fulfiller

Question 7

When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

Options:

A.

Sets of Variables

B.

Entitlements

C.

Icons

D.

Flows and Subflows

Question 8

Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.

What Now Create assets do you recommend they review, to prepare? (Choose two.)

Options:

A.

Service Catalog and Request Mgmt - Workshop Preparation Guide

B.

Service Catalog and Request Mgmt - Process Guide

C.

IT Service Management - Typical Challenges and Remediation

D.

ITSM - Business Outcomes and Corresponding KPIs

Page: 2 / 14
Total 182 questions