Pearson CIS-ITSM New Attempt

Certified Implementation Specialist - IT Service Management Questions and Answers

Question 29

Released in Quebec, what tool enables the creation of templates for Catalog Items?

Template Builder

Template Management

Catalog Wizard

Catalog Builder

Catalog Template Library

Question 30

In release management what controls the movement of the state from Scoping to Awaiting Approval?

Flow

State model

Manual state selection

Workflow

Question 31

What module do you use to change the setting for the time between incident Resolution and Closure?

Resolution Properties

ITSM Properties

Incident Properties

System Settings

incident Settings

Question 32

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

Create a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow

Unpublish the baseline Change - Emergency -Authorize flow

Deactivate the baseline Change - Emergency - Authorize flow

Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy