On the Release record, what are the available options on the Release phase list?
Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot
Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot
Analyze, Design, Development, Build, Roll-out, QA, User Acceptance
Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance
What are some good practices for guiding your customers' use of Notifications?
Choose 3 answers
When possible, maximize the quality or email updates to customers
Use incident itil role template as the master template to build all other ITSM templates
Get input from Marketing department, regarding format of customer/caller facing notifications
Make sure Notification requirements and test plans are in the project scope from the start
Use templates to ensure consistency and ease of configuration
