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CIS-ITSM Exam Dumps : Certified Implementation Specialist - IT Service Management

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Certified Implementation Specialist - IT Service Management Questions and Answers

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Question 1

What tools are available to the assignee to help resolve an incident?

Choose 2 answers

Options:

A.

Knowledge Articles

B.

Known Errors

C.

Class Manager

D.

Enterprise CMDB Dashboard

E.

Incident Overview Dashboard

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Question 2

What are the components of a Flow Action?

Options:

A.

Processes, Subprocess aid Action Steps

B.

Indexes, Processes and Outputs

C.

Inputs Action Steps and Outputs

D.

Inputs Processes, Subprocesses and Outputs

Question 3

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

Options:

A.

On the Cart Layout, Columns tab, unselect Quantity column

B.

On the Catalog Item, Columns tab, unselect Quantity column

C.

On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted

D.

On the Catalog, Advanced View, unselect Use cart layout, select No quantity

E.

On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

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