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CIS-ITSM Exam Dumps : Certified Implementation Specialist - IT Service Management

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ServiceNow CIS-ITSM Exam Dumps FAQs

Q. # 1: What is the ServiceNow CIS-ITSM Exam?

The ServiceNow Certified Implementation Specialist IT Service Management (CIS-ITSM) exam validates your ability to implement and configure ServiceNow ITSM applications. It focuses on deploying core ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.

Q. # 2: Who is the target audience for the CIS-ITSM Exam?

The CIS-ITSM exam is designed for implementation specialists, consultants, system administrators, and developers who configure and deploy ServiceNow ITSM solutions in enterprise environments.

Q. # 3: What topics are covered in the CIS-ITSM Exam?

Topics include:

  • Incident Management

  • Problem Management

  • Change Management

  • Request Management

  • Knowledge Management

  • Configuration Management (CMDB)

  • Performance Analytics

  • Service Catalog and Service Portal

Q. # 4: How many questions are in the ServiceNow CIS-ITSM Exam?

The CIS-ITSM exam consists of 60 multiple-choice questions, including scenario-based items.

Q. # 5: Are there any prerequisites for taking the CIS-ITSM Exam?

Yes. Candidates must complete the ServiceNow ITSM Implementation training and have hands-on experience with ServiceNow ITSM applications.

Q. # 6: What is the cost of the CIS-ITSM Exam?

The CIS-ITSM exam fee is $150 USD, but prices may vary by region.

Q. # 7: How does CertsTopics help in CIS-Service Management Exam preparation?

CertsTopics offers CIS-ITSM PDF study guides and a testing engine that simulate the CIS-Service Management certification exam. Just add to cart and proceed with payment for instant access.

Q. # 8: Is the ServiceNow CIS-ITSM Exam difficult?

The difficulty depends on your hands-on experience and preparation. The exam can be challenging, but CertsTopics.com provides comprehensive CIS-ITSM exam dumps and PDF materials that make the learning process easier and help ensure success.

Certified Implementation Specialist - IT Service Management Questions and Answers

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Question 1

In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state Is set on the problem record?

Options:

A.

Assess

B.

Root Cause Analysis

C.

Fix in Progress

D.

Draft

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Question 2

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?

Choose 2 answers

Options:

A.

timestamp

B.

item author

C.

variables

D.

catalog(s)

E.

item name

Question 3

Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.

What should you do to satisfy this requirement?

Options:

A.

Add a new Policy Input to the Normal Change Approval Policy

B.

Add a new Decision to the Normal Change Approval Policy

C.

Add a new Change Approval Policy

D.

Add a new Decision to the Normal Change Workflow

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