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CIS-ITSM Exam Dumps : Certified Implementation Specialist - IT Service Management

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ServiceNow CIS-ITSM Exam Dumps FAQs

Q. # 1: What is the ServiceNow CIS-ITSM Exam?

The ServiceNow Certified Implementation Specialist IT Service Management (CIS-ITSM) exam validates your ability to implement and configure ServiceNow ITSM applications. It focuses on deploying core ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.

Q. # 2: Who is the target audience for the CIS-ITSM Exam?

The CIS-ITSM exam is designed for implementation specialists, consultants, system administrators, and developers who configure and deploy ServiceNow ITSM solutions in enterprise environments.

Q. # 3: What topics are covered in the CIS-ITSM Exam?

Topics include:

  • Incident Management

  • Problem Management

  • Change Management

  • Request Management

  • Knowledge Management

  • Configuration Management (CMDB)

  • Performance Analytics

  • Service Catalog and Service Portal

Q. # 4: How many questions are in the ServiceNow CIS-ITSM Exam?

The CIS-ITSM exam consists of 60 multiple-choice questions, including scenario-based items.

Q. # 5: Are there any prerequisites for taking the CIS-ITSM Exam?

Yes. Candidates must complete the ServiceNow ITSM Implementation training and have hands-on experience with ServiceNow ITSM applications.

Q. # 6: What is the cost of the CIS-ITSM Exam?

The CIS-ITSM exam fee is $150 USD, but prices may vary by region.

Q. # 7: How does CertsTopics help in CIS-Service Management Exam preparation?

CertsTopics offers CIS-ITSM PDF study guides and a testing engine that simulate the CIS-Service Management certification exam. Just add to cart and proceed with payment for instant access.

Q. # 8: Is the ServiceNow CIS-ITSM Exam difficult?

The difficulty depends on your hands-on experience and preparation. The exam can be challenging, but CertsTopics.com provides comprehensive CIS-ITSM exam dumps and PDF materials that make the learning process easier and help ensure success.

Certified Implementation Specialist - IT Service Management Questions and Answers

Get Free CIS-ITSM Questions and Answers
Question 1

What tools are available to the assignee to help resolve an incident?

Choose 2 answers

Options:

A.

Knowledge Articles

B.

Known Errors

C.

Class Manager

D.

Enterprise CMDB Dashboard

E.

Incident Overview Dashboard

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Question 2

Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

Options:

A.

It is designed to follow the ITIL4 standard

B.

There is a scheduled job that automatically moves Resolved problems to Closed after 7 days

C.

It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record

D.

There is no Closed state. Problem records are moved to Completed

Question 3

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

Options:

A.

itil

B.

task_worker

C.

sc_fulfiller

D.

catalog_fulfiller

E.

fulfiller

Get Free CIS-ITSM Questions and Answers