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CIS-ITSM Exam Dumps : Certified Implementation Specialist - IT Service Management

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ServiceNow CIS-ITSM Exam Dumps FAQs

Q. # 1: What is the ServiceNow CIS-ITSM Exam?

The ServiceNow Certified Implementation Specialist IT Service Management (CIS-ITSM) exam validates your ability to implement and configure ServiceNow ITSM applications. It focuses on deploying core ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.

Q. # 2: Who is the target audience for the CIS-ITSM Exam?

The CIS-ITSM exam is designed for implementation specialists, consultants, system administrators, and developers who configure and deploy ServiceNow ITSM solutions in enterprise environments.

Q. # 3: What topics are covered in the CIS-ITSM Exam?

Topics include:

  • Incident Management

  • Problem Management

  • Change Management

  • Request Management

  • Knowledge Management

  • Configuration Management (CMDB)

  • Performance Analytics

  • Service Catalog and Service Portal

Q. # 4: How many questions are in the ServiceNow CIS-ITSM Exam?

The CIS-ITSM exam consists of 60 multiple-choice questions, including scenario-based items.

Q. # 5: Are there any prerequisites for taking the CIS-ITSM Exam?

Yes. Candidates must complete the ServiceNow ITSM Implementation training and have hands-on experience with ServiceNow ITSM applications.

Q. # 6: What is the cost of the CIS-ITSM Exam?

The CIS-ITSM exam fee is $150 USD, but prices may vary by region.

Q. # 7: How does CertsTopics help in CIS-Service Management Exam preparation?

CertsTopics offers CIS-ITSM PDF study guides and a testing engine that simulate the CIS-Service Management certification exam. Just add to cart and proceed with payment for instant access.

Q. # 8: Is the ServiceNow CIS-ITSM Exam difficult?

The difficulty depends on your hands-on experience and preparation. The exam can be challenging, but CertsTopics.com provides comprehensive CIS-ITSM exam dumps and PDF materials that make the learning process easier and help ensure success.

Certified Implementation Specialist - IT Service Management Questions and Answers

Get Free CIS-ITSM Questions and Answers
Question 1

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

Options:

A.

Create a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow

B.

Unpublish the baseline Change - Emergency -Authorize flow

C.

Deactivate the baseline Change - Emergency - Authorize flow

D.

Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy

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Question 2

Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

Options:

A.

Cls defined directly in cmdb_ci_computer and all parent classes

B.

Just GIs defined directly in cmdb_cl_computer

C.

Cls defined directly in cmdb_ci_compulet and all child classes

Question 3

Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

Options:

A.

Too many options may confuse users and increase mis-categorization

B.

Choices have no additional metadata to drive process

C.

It is difficult to implement

D.

It is not part of the baseline instance

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