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CIS-ITSM Exam Dumps : Certified Implementation Specialist - IT Service Management

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Certified Implementation Specialist - IT Service Management Questions and Answers

Question 1

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?

Choose 2 answers

Options:

A.

timestamp

B.

item author

C.

variables

D.

catalog(s)

E.

item name

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Question 2

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:

• Default

• Major incidents

• Self Service

• Mobile

What are these UI layouts called in the Now Platform?

Options:

A.

Form Layouts

B.

Workspaces

C.

Forms

D.

Form Designs

E.

Views

Question 3

In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

Options:

A.

Automatically via the Change - Implementation subflow

B.

Manually by the user during New, Assess, and Authorized states

C.

Automatically depending on the category selected on the Change Request

D.

Manually by the user during all states, except Closed or Canceled