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CIS-ITSM Exam Dumps : Certified Implementation Specialist - IT Service Management

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Certified Implementation Specialist - IT Service Management Questions and Answers

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Question 1

Where are the timeframe conditions for sending an SLA breach warning notification defined?

Options:

A.

SLA definition record

B.

Default SLA flow

C.

SLA Properties application

D.

SLA trigger conditions

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Question 2

Where can a change manager define the interval frequency for unauthorized change detection?

Options:

A.

The ci.change.unplanned business rule

B.

Event Processing Properties module

C.

Unauthorized Change Properties module

D.

Unauthorized change flow

Question 3

What would you use to create Incident records based on email sent by users or systems?

Options:

A.

Transform Map

B.

Record Producer

C.

Inbound Flow Action

D.

Data Collection Job

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