ServiceNow Related Exams
CIS-ITSM Exam
Topics include:
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Configuration Management (CMDB)
Performance Analytics
Service Catalog and Service Portal
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When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)
In release management what controls the movement of the state from Scoping to Awaiting Approval?