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CIS-ITSM Exam Dumps : Certified Implementation Specialist - IT Service Management

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ServiceNow CIS-ITSM Exam Dumps FAQs

Q. # 1: What is the ServiceNow CIS-ITSM Exam?

The ServiceNow Certified Implementation Specialist IT Service Management (CIS-ITSM) exam validates your ability to implement and configure ServiceNow ITSM applications. It focuses on deploying core ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.

Q. # 2: Who is the target audience for the CIS-ITSM Exam?

The CIS-ITSM exam is designed for implementation specialists, consultants, system administrators, and developers who configure and deploy ServiceNow ITSM solutions in enterprise environments.

Q. # 3: What topics are covered in the CIS-ITSM Exam?

Topics include:

  • Incident Management

  • Problem Management

  • Change Management

  • Request Management

  • Knowledge Management

  • Configuration Management (CMDB)

  • Performance Analytics

  • Service Catalog and Service Portal

Q. # 4: How many questions are in the ServiceNow CIS-ITSM Exam?

The CIS-ITSM exam consists of 60 multiple-choice questions, including scenario-based items.

Q. # 5: Are there any prerequisites for taking the CIS-ITSM Exam?

Yes. Candidates must complete the ServiceNow ITSM Implementation training and have hands-on experience with ServiceNow ITSM applications.

Q. # 6: What is the cost of the CIS-ITSM Exam?

The CIS-ITSM exam fee is $150 USD, but prices may vary by region.

Q. # 7: How does CertsTopics help in CIS-Service Management Exam preparation?

CertsTopics offers CIS-ITSM PDF study guides and a testing engine that simulate the CIS-Service Management certification exam. Just add to cart and proceed with payment for instant access.

Q. # 8: Is the ServiceNow CIS-ITSM Exam difficult?

The difficulty depends on your hands-on experience and preparation. The exam can be challenging, but CertsTopics.com provides comprehensive CIS-ITSM exam dumps and PDF materials that make the learning process easier and help ensure success.

Certified Implementation Specialist - IT Service Management Questions and Answers

Get Free CIS-ITSM Questions and Answers
Question 1

What baseline Change Flows support the baseline Normal Change model?

Options:

A.

Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

B.

Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

C.

Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

D.

Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

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Question 2

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?

Options:

A.

SLAs re recommended in the ITIL framework for problem management

B.

SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take

C.

SLAs are available for problem management, but require custom code

D.

SLAs are essential to problem management, as support specialists need to quickly identify root causes

Question 3

When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?

Options:

A.

New case is created from the message

B.

New incident created from the message

C.

New interaction is created from the message

D.

Email is rejected and auto-reply sent to sender

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