ServiceNow Related Exams
CIS-ITSM Exam
Topics include:
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Configuration Management (CMDB)
Performance Analytics
Service Catalog and Service Portal
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Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers
On the Release record, what are the available options on the Release phase list?
Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?