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CIS-ITSM Exam Dumps : Certified Implementation Specialist - IT Service Management

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Certified Implementation Specialist - IT Service Management Questions and Answers

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Question 1

What baseline Change Flows support the baseline Normal Change model?

Options:

A.

Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

B.

Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

C.

Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

D.

Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

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Question 2

Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.

What Now Create assets do you recommend they review, to prepare? (Choose two.)

Options:

A.

Service Catalog and Request Mgmt - Workshop Preparation Guide

B.

Service Catalog and Request Mgmt - Process Guide

C.

IT Service Management - Typical Challenges and Remediation

D.

ITSM - Business Outcomes and Corresponding KPIs

Question 3

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?

Options:

A.

SLAs re recommended in the ITIL framework for problem management

B.

SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take

C.

SLAs are available for problem management, but require custom code

D.

SLAs are essential to problem management, as support specialists need to quickly identify root causes

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