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CIS-ITSM Exam Dumps : Certified Implementation Specialist - IT Service Management

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Certified Implementation Specialist - IT Service Management Questions and Answers

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Question 1

In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state Is set on the problem record?

Options:

A.

Assess

B.

Root Cause Analysis

C.

Fix in Progress

D.

Draft

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Question 2

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

Options:

A.

Workflow has not been published

B.

Testers need itil role to see me change models

C.

New change models are only visible to Change Managers

D.

New change model needs Active lo be set to True

Question 3

Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.

What Now Create assets do you recommend they review, to prepare? (Choose two.)

Options:

A.

Service Catalog and Request Mgmt - Workshop Preparation Guide

B.

Service Catalog and Request Mgmt - Process Guide

C.

IT Service Management - Typical Challenges and Remediation

D.

ITSM - Business Outcomes and Corresponding KPIs

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