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Complete CIS-ITSM ServiceNow Materials

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Total 182 questions
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Certified Implementation Specialist - IT Service Management Questions and Answers

Question 49

Which record type would you use for a Computer request?

Options:

A.

Record Producer

B.

Order Guide

C.

Catalog Item

D.

Content Item

Question 50

What would you use to create Incident records based on email sent by users or systems?

Options:

A.

Transform Map

B.

Record Producer

C.

Inbound Flow Action

D.

Data Collection Job

Question 51

When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

Options:

A.

Stage labels and names can be changed

B.

States for the requested item records can be renamed

C.

Define a Service Level Agreement for a stage

D.

Estimated durations can be set

Question 52

When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?

Choose 3 answers

Options:

A.

catalog_manager

B.

itil_admin

C.

catalog_builder_editor

D.

catalog_editor

E.

catalog_admin

Page: 13 / 14
Total 182 questions
Get CIS-ITSM Full Access Download CIS-ITSM PDF