Ace Your CIS-ITSM CIS-Service Management Exam

Certified Implementation Specialist - IT Service Management Questions and Answers

Question 33

Prior to Quebec, when you click Change > Create New, which page is displayed?

Options:

Change Landing Page

Change Form

Change Catalog

Change Wizard

Change Interceptor

Question 34

Which of these can be associated with a service within the service portfolio taxonomy?

Options:

Node layer

Node

Node level

Leaf node

Question 35

The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:

Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?

Options:

104

"Fix in Progress"

ProblemState.STATES.FIX_IN_PROGRESS

104.ProblemState.STATES.FIX_IN_PROGRESS

Question 36

What are key relationships between Change and Release Management? (Choose three.)

Options:

Release management application is required, to use the Change management application

Change includes planning and approvals; Release includes building, testing and execution of changes

A Release can contain one or more Changes

A Change can contain one or more Releases

Change management provides governance, which includes Release management

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Ace Your CIS-ITSM CIS-Service Management Exam

Certified Implementation Specialist - IT Service Management Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce