CIS-Service Management CIS-ITSM Passing Score

Certified Implementation Specialist - IT Service Management Questions and Answers

Question 37

What types of Conflicts are detected automatically on the Change request?

Choose 3 answers

Conflict with Company Holiday Schedule

Conflict with Blackout Schedule

Conflict with Assignee Shift Schedule

Conflict with Maintenance Window

Another change for the same CI, at the same time

Question 38

When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?

Editors

Item Admins

Authors

Item Owners

Question 39

In release management what controls the movement of the state from Scoping to Awaiting Approval?

Flow

State model

Manual state selection

Workflow

Question 40

In Change management, what allows customers to define condition based flows for a fit for purpose model?

Workflows 2 0

Stale Transition Models

Conditional Change Models

State Flows