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Certified Implementation Specialist - IT Service Management Questions and Answers

Question 25

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

Options:

VIP Flag reference decorator

VIP flag dictionary entry

VIP Flag field style

VIP Flag action script

Question 26

Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

Options:

Cls defined directly in cmdb_ci_computer and all parent classes

Just GIs defined directly in cmdb_cl_computer

Cls defined directly in cmdb_ci_compulet and all child classes

Question 27

The Problem table is extended from what table?

Options:

Outage

Problem Task

Task

Major Incident

Incident

Question 28

Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:

• Default

• Major incidents

• Self Service

• Mobile

What are these Ul layouts called in the Now Platform?

Options:

Forms

Form Designs

Form Layouts

Views

Workspaces

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Certified Implementation Specialist - IT Service Management Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce