CIS-Service Management CIS-ITSM Release Date

Certified Implementation Specialist - IT Service Management Questions and Answers

Question 41

On the 'Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?

Options:

Unauthorized

Default

Break/fix

Out-of-the-box

Question 42

What are the different ways a user can provide feedback on a knowledge article?

Choose 4 answers

Options:

Helpful?

10 Star scale

Comment on Article

Pin Article

5 Star scale

Flag Article

Question 43

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

Options:

On the Cart Layout, Columns tab, unselect Quantity column

On the Catalog Item, Columns tab, unselect Quantity column

On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity

On the Catalog, Advanced View, unselect Use cart layout, select No quantity

On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

Question 44

What are the components of a Flow Action?

Options:

Inputs, Processes, Subprocesses, and Outputs

Processes, Subprocess and Action Steps

Inputs, Action Steps and Outputs

Indexes, Processes and Outputs

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CIS-Service Management CIS-ITSM Release Date

Certified Implementation Specialist - IT Service Management Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce